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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't select shipping services in a listing template

This has worked for me for years, and as recently as a few weeks ago. Now, when I go to Seller Hub, select "Listing Templates", then create a new one or edit an existing template. When I get to the "Shipping" section, select the "shipping method" (st...

Ebay mobile app for I-phone not working correctly

Ebay mobile app for I-phone is not working correctly, The app is not refreshing data , ex sales history, payments ,unds allowed,notifications, and feedback is not updated since about 3-4 days , I shut the phone off and im up to date on all mobile upd...

won't let me attach bank

I'm a new seller trying to attach my secondary checking and i keep getting an "unauthorized" notif. im doing this all from my phone/the app if that helps

Listing item description keeps deleting after typing very detailed description.

Listing item description keeps deleting after typing very detailed description. It has been occurring for months despite several calls to ebay and it has made the listing process unbearable.

Packlink issues

Anyone else having issues when choosing print postage label from My Ebay, then choosing packlink the link directs back to the main ebay page cannot get onto packlink at all. Got items to send and can't.

eBay's "Ridiculous" Security Policies

I like to collect MCM antique's for my home, but I am now just too fed up with eBays "Verify your self" security policy, to continue to shop here anymore!.. "Verify your self" to sign in "Verify your self" to see sellers feedback "Verify your self" &...

Muddled up listing discouraging buyers and disappointing sellers

I'm growing so tired of discovering why my listings are not selling is due to muddled up listings. Experienced buyers surfing BIN (Buy-it-now listing) know how to find lowest current prices by sorting listings to lowest price first. When this is done...

Gift card balance .

Should have 200.00 dollars in it .

Create a shipping label has not been working for my last 3 packages

Over the course of 2022 I haven't been able to use the "create a shipping label" feature. Every time I click it gives a pop up of "an error has occurred"

Tracking Numbers

As of today, none of my sales are displaying a tracking number. They have a little "add tracking number" link on the "all orders" listing, and when I click on the plus sign and add the tracking number it shows up, but then disappears if I leave that ...

Dollars instead of Pounds

Hi, can someone help me please.I am a UK Seller. In my seller hub active listings the values are showing in US dollars, I want them in Pounds Sterling, how do I change this?Thanks in advance for any help given!MALCOLM

Resolved! Cant update Available Quantity on Some of My Listings

When I try to update the available qty on some of listings I get an error that says "ShippingService cannot be revised if the item has bid or active Best Offers or is ending in 12 hours." Im not trying to change the shipping at all - just want to cha...

Problem with eBay Vault listings - they don't show an Authenticity Guarantee

I'm a big fan of the eBay Vault and would like to see it succeed. However, I've noticed that items in the eBay Vault do not prominently display that they have been authenticated (which is required to be in the Vault). Vault listings are also not incl...

Request for assistance on 6/16 remains unanswered

On 6/16 I used the request for assistance to remove a negative feedback using the link seller help chat (bot) provided. When submitted it said I would get a reply within 24 hours, it’s been a week and the request remains unanswered. I used this page:...

Tracking of items sent to the US are no longer being updated after leaving Brazil

Until May 31st, 2023, every item I sent from Brazil to the US had a lot of precise tracking information on eBay tracking system, from the moment it's been posted on the Post Office until its delivery to the buyer. Unfortunately, everything changed fr...