More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Current known technical issues - updated as of 5/15/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Order shipped by "add tracking" is stuck in "Awaiting shipment" for a few hours
Buyers repeat purchases after I just bought shipping label, so I add the same tracking number from the previous order to the new order. The new order will be stuck in "Awaiting shipment" for a few hours and don't show tracking number. After a few hou...
Unable to Archive sold (and shipped) items
Unable to archive sold and shipped items. Single items seem to go away, but multiple items (25) ordered and shipped I cant archive.
Unable to get paid
When I try to enter my banking account info I get a "unauthrized" strip across top ( on phone). I have tried my business checking as well as personal on 2 different banks yet I still get said error. I DID enter a debit card an it accepted but have he...
Huge memory usage bug
This started 2 days ago, but while browsing in chrome, most recent version (Version 111.0.5563.147), I get massive memory usage that kills the browser if I basically scroll while browsing a search. Happens in incognito with no extensions loaded as we...
I can’t leave feedback for buyer
Buyer had initiated a return and I accepted. However, the item is now stuck in my “buyer awaiting feedback” queue. However I don’t get the option to leave feedback
For Buyers: How to Specify a Shipping Maximum
I know this option doesn't exist but it would be very helpful if it did. When searching in a category as a buyer one can specify a maximum price in order to see the listings that don't exceed it. But it would also be helpful to specify a maximum ship...
Ebay Not Working With Older Versions of Chrome OS
Ebay appears to be the first company to drop support for older versions of Chrome OS.
Out of Deivery - Weather/Accident
I sent a pair of sneakers to the authenticator. Then I received an email that they received my sneakers and shipped them to the buyer. They should have been delivered by now but the last time I checked I saw this.What should i do?
I have to clear cache before ebay home page loads
This problem just started today. On my desktop I can go to https://ebay.com but if I close the browser and go back, I have to clear my cache or it just sits there with a white page loading forever. I can go to "my ebay" through a bookmarked link anyt...
Uploading/editing images in a listing makes Ebay glitch in Firefox 111
This has been happening for about a month now, and it's been driving me nuts. In Firefox 111.0.1 on my Win 7 desktop, whenever I try to add or edit an image in a listing, I can't save or upload that listing. The buttons refuse to work, and a quick Cr...
Relisting Items Not Working
Relisting an item is not working with Chome OS. Hit list button and the page just sits there.
QR CODE NOT WORKING AT POST OFFICE
Have items that I've sold and need to ship out. Get to post office with QR CODE for label and post office says no label available? Anybody else having this issue? Have no computer or printer is there another way around this??
Ebay prompts me to ship an item that has already been shipped and delivered.
I recently sold an item on Ebay in which the buyer chose FedEx as the shipping carrier and paid for the shipment. But when I went to print the label, Ebay told me FedEx will not ship to a PO Box so I was forced to use USPS as the carrier. I messaged ...
Locked out of eBay account as I no longer have registered phone
If you are locked out of your account because you no longer have access to the registered phone - open a new account so you can speak to ebay live chat. They will change your number which they say will take up to 72 hours.
pages with ad banner freeze and bugged with adblock extension
this only started happening today, where search pages with ad banner(s) would just freeze, listings disappear, unable to click on avaliable links straight away with up 5 sec delay before cursor change black to click, and all this other random issues,...
