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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

When changing photo background to white it removes a chunk of the item.

Hello sellers-- I have been trying to delete the background on some of my listing photos. I click the background button, it says frame item, which I do showing the entire item, and when I click continue it makes a white background which I want but it...

Location search showing items from worldwide sources instead of selected country

I am not sure if this is due to the revamp of the site, but location search is completely useless now. As you can see, when I select to only see results from Germany, about 90% of the results shown are still located in the USA.I tried this on ebay.de...

Bug report: Selling Limit Increase not working

Bug report: Selling Limit Increase not working Site: ebay.comError: Ask to go to site where I registered (so eBay.com is correct)Error since: For at least 1 year Suggestion: eBay staff looks into it and fixes it.

Issues with Inventory doubling

Hello all,Today we came to the office to realize about 40% of our inventory on eBay has changed. Some cases adding 10 pieces and in some multiplying. I would email eBay but I know the drill here. They play like you're the only one with the issue unti...

Unable to list, renew or revise any listings. Page just has grey boxes that are trying to load

When trying to list, renew or revise listings there are just grey boxes that look like they are trying to load and keep "scrolling". Had the same issue on 5/27/23 and it was fixed by eBay. They admitted there was a technical error. Now yesterday 6/2/...

** Please can someone from ebay advise if we are protected from defects due to the captcha issue 6/2

Can we get a clear answer on this? My auctions were not viewable for a huge chunk of june 2 and caused items to sell for below average prices, are we being punished for defects if we cancel those?

EBAY DOES NOT SEE THAT ORDER IS CANCELLED AND BUYER REFUNDED!

THERE US NO ORDER CANCELLED BUTTON.

Resolved! Will not stay in Classic Site mode..listings appear in low-res mobile version

Site keeps leaving classic version with high resolution images when you click to view an item. The item then appears in the lower resolution mobile type version of ebay. How to you buy ot sell anything when you cannot see any detail? Recent glitch ju...

Amazon Logistic Tracking number doesn't work on eBay and they don't do anything to fix it.

I would like to know why eBay doesn't track Amazon Logistics tracking numbers? My inventory is placed on Amazon warehouses and I ship eBay products from Amazon warehouses, lot of orders have Amazon Logistics tracking numbers. eBay doesn't track it an...

Shipping Labels "Something went wrong and we were not able to generate the label" UPS Ground

Every UPS Ground shipment I try and make I am getting an error "Something went wrong and we were not able to generate the label". I have tried on PC, Mac, and the app and all give the same result.

EBay scammed

I sold Nike trainers which I received directly from Nike was told they failed authentication and was told they are being returned today I have received someone’s used trainers !! What’s all this about

International Sales only 40 character address

Hi: Most International addresses are more than 40 characters long. I just ran into a problem with shipping an item to China where the customer did not understand to put the rest of his address on line 2. It would help if this is better explained or t...

I am attempting to return a defective item

I have been attempting to return an item that I purchsed but I have found it to be defective. I have gone through the steps to make a return, but after I describe the problem, I cannot get the program to accept the information to get to the next step...

My UK Seller listings is defaulting to USA dollors from UK pounds even when United Kingdon selected

I dont seem to be able to stop UK seller listings defaulting to USA ?

Managed payments down

Managed payments are down, they do not display anything beside lines and at some point when tried to access the page it asked me to put my credentials on an ebay hong kong page with all the letters in chinese.