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Current and resolved technical issues - updated as of 3/25/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Automatic Autocorrecting to incorrect words.

All day I can’t search certain words or names on eBay. For examp “Ja’marr chase” keeps getting changed to “jamar chase” and it wont show any cards or sales. Can this please get fixed? Thank you

Package weight exceeds the maximum limit

When editing listings in seller hub I have been getting Package weight exceeds the maximum limit for usps first class items for anything I list over 13 ounces.. when USPS first class goes up to 15... can this be fixed please

Resolved! Search algorithm in my own listings

hi how come I cannot find certain items of mine when using certain search terms that are in my title .. I’ve attached two screenshots for an example ..

Seller Hub - All EDIT Buttons do not work

Hi, In my Seller Hub I no longer have the ability to use certain buttons . Both Edit buttons (for all or individual are lit blue but the drop down menus for both are now non existent. Also, the Sell Similar, Actions and Sell Faster buttons are not li...

ebay Listing Page Tool is Throwing Out Shipping Details for International Customers

I am a Canadian that lists on ebay.com and has done so since 1997. I am beyond frustrated right now. Since Sunday I have been trying to list items, like I always have done, from the List Your Item page (My OWN Template). I ship and want to continue s...

EBay Rating Bug After Changing Name

There are cases where an older rating for a user can show up on a listing. This can severely impact the seller, like in my case where my rating has drastically approved. My current rating is 94.7 but in some cases you can see an 81.3. This could be p...

Photos not loading and editing on ebay site not saving when finished x 1 month

Hi there, just wondering if anyone is having this issue? I use the new listing tool, upload photos from my mobile and have been doing this for 6 months with no issues. For the last month I have had trouble with this. I get the link on my phone, take ...

Resolved! Search not functioning at all

Entering any search for anything yields ZERO results. Tried going via categories and subcategories, makes no difference. Nothing is currently searchable.

For the love of not going into bankruptcy

EBAY can you please stop "updating" the website with more and more new stuff when so much of the site has been broken and not working properly ever since the Fall 2021 updates. Servers, checkout, offers, it's not you it's us, sorry try back later, se...

Mark as shipped not working

Today when I click on "Mark as shipped" the sold item is NOT removed from "Orders awaiting shipment."

Resolved! "Your case is on hold"

Hello,I would appreciate very much any help, but what I'm really hoping for is respond from eBay Staff. I received the item which is significantly not as described. I've sent 4 lengthy messages to the seller explaining to him in great detail all the ...

Mintsoft connection not visible under Third-party app access - Cannot remove access!

Hello all Little surprised I have to log this here but after speaking to the concierge team, they flatly refuse to help on this saying it is a developer matter. Madness. I have since stopped using a 3PL company who are using Mintsoft in the UK to han...

Can't mark items as shipped.

When i try to mark an item as shipped in "Manage Orders' it won't indicate shipped...it will still indicate the Ship by...date. In Seller Hub it will still show i have an item to ship and when enough time passes will show it's overdue for shipping. W...

Unable to track the status of a guest purchase

Recently, my friend attempted to use his eBay account to make an order, but for some reason the system would not allow him to login. He provided his usual email address when placing the order as a guest (which is the same address on list eBay account...