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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Delete Button on Unsold Page Not Working

They fixed the problem with the "UNSOLD" listing that I reported last week.....(problem where only a partial unsold listing page could be displayed)....BUT NOW.... the delete button for the UNSOLD LISTING does not work. Help.

Resolved! Labels are printing symbols and won't let me add tracking numbers

Starting on 8-17-23 - Labels are printing symbols and won't let me add tracking numbers. fedex was completely illegible. The tracking numbers uploaded to ebay, but were for the unusable labels. We created new shipping labels on our own Fedex account ...

Pictures Taking Too Long To Show Up

I have to wait up to 10 seconds for each picture to show up. When I scroll down, the waiting continues. It's a terrible shopping experience to be forced to wait so long for each picture to show up. DSL Users shouldn't be punished by Ebay. Please test...

Video not uploading to listing

Is anybody having problems when trying to upload a video to listing? I have been trying to upload a video to a listing and it fails to upload, i have gotten it to 98% and it just sit there and then it fails. this video is only 63mb and is in mp4 form...

Error when trying to preview listing (signin.ebay.com refused to connect.)

I'm receiving this error off and on when trying to preview my listing.

send offer

on listings page, when i click on send offers, and items come up, there is no option to send offer. by item listing it says: 'Edit' where it should say send offers. this self corrects after two or three days but i want to immediately send offer while...

promoted listings not eligible bug?

Is anyone else having the issue where you qualify for promoted listings as an above standard seller with enough transactions + $ volume but when you click to promote a listing, it redirects you to the page with the eligibility criteria (https://pls.e...

Error accepting offer from seller despite accepting 2 others

I had 3 offers from a seller that all expired in 19 hours. I accepted 2 of them but when accepting the third, I get an unexpected error message and the offer doesn’t go through. I tried closing and reopening and clearing cache but the error still app...

When I make a change to a shipping policy, items using that policy get their return policy changed

Back in the Spring I created a Return Policy called "30 returns, seller pays, no international" to offer free returns. When I create a listing this is the Return Policy I choose and it is set as my Default policy. There is also a Return Policy called...

Sellers are using my item for fraud.

I have a listing “Authentic 1910 Indian Head Coin”i just saw my photos being used on scammer sites . I’m trying to bring this to eBay’s attention.

Message (**) no in brackets does not show anymore

I have noticed that on the summary page I no longer see the number of unread messages in brackets next to the messages tab, like this for example Messages (2), indicating I have two unread messages, yet when I go to Messages there may be messages I h...

Volume Pricing Promotion, Newsletters & Social Posts

I have been attempting to do a volume pricing promotion. 5% off 2 items, 7% off 3 items and 10% off 4 items. This promotion isn't for the same item but for if you purchase item A, B, or C together type deal. I've set up a rule so my entire inventory ...

Eliminate New Auto-Pay Requirement when Submitting Best Offers.

Auto Pay linked to Best Offers is a terrible idea, and the fact that eBay didn't communicate the change is worse for Buyers and Sellers. It makes combined shipping more complicated for the seller. If a BUYER wants to buy more than one item of mine, t...

EIS not working on items over $500 technical glitch & runaround-eBay international shipping program

I opted into the new EIS shipping for my international sales and was told several times that it should work on items that qualify up to $2500. It works perfectly on items under $500 but on all items over, it displays this in the shipping info if a no...