Report eBay Technical Issues

Forum Posts

Sorted by:

Active Inventory Search no longer allowing "negative" search parameters on Item Title

As of yesterday, 1/5/24, the Item Title Search no longer allows for a negative (omit) search term. Putting in a (-) negative sign before the term used to return all items that did not have the search term. It now ignores the (-) term and returns a re...

Says cannot find transaction for Feedback on Item Delivered Nov 6th 2023

I tried to leave feedback for seller and the feedback button is there and less than 60days since delivery but says cannot find transaction. I see transaction in my purchase history etc. I tried link directly from order page detils also same message??...

Search with blocked sellers failure

Hi there. I posted in the developer forums but got no reply. Since about mid November 2023, using the Finding API (FindItemsAdvanced), including blocked sellers to a search increases the response time by about 5x.Searches fail with more than 80 block...

I am suddenly unable to click on any links within my 'Account' tab (in My Ebay)

I'm not quite sure what is happening here. I've tried troubleshooting everything--logged out of my account, tried different web browsers, tried logging back in on multiple computers--but I am unable to click on anything. Basically, what happens is, w...

Active Inventory Total number of items does not match total number of items in store.

My store total is a little over 1500 less than my active inventory total. I believe that this is due to a glitch that I have seen in the past. When I bulk edit over 100 items or sell similar over 100 items, they do not get added to the store. If I st...

Bidding Problem: Two different countdown times show between BID and CONFIRM BID screens.

Usually on the last 10-20 seconds of an item, I will click BID and the CONFIRM BID window will pop up, continuing the countdown without interruption. When the clock shows "0 seconds," the auction is over. Right? HOWEVER, lately, once I place a bid wi...

eBay Pop-up causing HUGE AMOUNTS of cancellations

This is the 2nd time I report this issue. When buyers pay for an item there is a new pop-up that "recommends" an item for them with 1 click to purchase.We've been getting about 5 buyers a day accidentally clicking this button and asking us to cancel ...

Major bug while listing in Firefox - Crashing with "We Looked Everywhere" no matter what I do

No matter what I do, when I am trying to list from a template or creating a new listing, I get a crash and met with one of these screens. It also happens if I'm just trying to load the ebay home page or do pretty much anything else. The only page I c...

Screen Shot 2024-01-05 at 1.24.05 PM.png

Screen Shot 2024-01-05 at 1.23.11 PM.png

Labels Wont Print

Cannot generate labels on ebay all day today!

Saved Searches

Not a critical problem, but annoying, nonetheless.Saved Searches:Items Per Page is reverting to 60 rather than the 240 that was saved for the search.

Working Capital- Lending Point

I've paid off a loan through the EBay Working Capital Program. I've been trying to reapply for over a week. I get error messages every time. I call Lending Point as it tells me to do this if I have a problem. They tell me I can ONLY apply through the...

first blessings 2 sheep. I only have one set to sell not 2 sets; please remove one of the 2 sheep

I only have one of the 2 sheep to sell ; not 2 . PLEASE REMOVE ONE OF THEM.

Getting error when pressing "commit to buy" button on Request combined shipment

I have some items on my cart from one seller, then I press "Request combined shipment".Then after I press on "commit to buy" button, getting red error "Something went wrong. Please try again later."

Support Chat Transcript NOT Received NOT Attached in "Customer Service Chat Transcript" Message

I had to contact chat support. I received a message that the transcript of my chat session was attached to the message. However, there was no attachment and it was not in the body of the message. I've seen someone else post about this before, so I'm ...

not receiving messages on website from 11-30 to 12-27

I have not received any messages on the eBay website since 11/30. In their customary client-unfriendly manner, there is no way to contact eBay to resolve this. Chat choices are limited to the barest minimum. Help topics are the same. There is no plac...