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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to add items to basket

I'm finding that I can't add items to my basket. When I attempt to do so I get a popup window which says "Adding to your basket", which after a few seconds changes to "Still adding...", then a few seconds later to "You're almost done". But it never g...

Multi-Variant listings not showing the correct product

Starting last night, large multi-variant listings are no longer showing the correct item selected from the menu. From what it appears, anything after the first 20 or so items listed in the menu cannot be seleced properly. It is happening to all of ou...

Profile page

I noticed I have one follower. What is a follower and who it is how do I find that out?

Ending sale items

I have tried for 2 days now to end some of my items on my selling page. It does nothing at all when you click on End Listing.

Ebay ads on other sites keep showing me things im not interested in, how do I block this ?

You know those ad boxes on websites, i guess from "ad choice" or whatever, they're usually ads by ebay i believe from data collecting & id like to know how to make it stop. ive tried signing out on my computer and changing my privacy settings but the...

Locked out

Been in hospital - throat cancer and can’t talk -and phone number changed. Used new iPhone while there and eBay locked me out. Now I can’t even use reset mode because an old number is in my account! What to. Do?

Sale + Markdown

Sale + Markdown feature not marking down prices of newly listed items as of today 7/21/23

Promoted listing views down >50%

Just wanted to check and see if this is normal. Promoted views are down about 1M views per day the last two days, and looks like today will make 3. No changes made to promotions, no change in seller status or service metrics. Just a sudden drop. If I...

I recently purhased an item on ebay. Order was confirmed and showed item was shipped. Now all the hi

Can it be tracked or found on credit card I used?

European Union listings only

Why is it that when I tick the EU only box in my search, UK,USA & Chinese also appear? Can you please sort this out? It is a terrible waste of time having to scroll through countless items that are clearly not from the European Union. Thanks

Ending BIN Listings

I'm unable to end my buy it now listings for 3 days now; it seems others have reported the same problem.

Glitch on listings page of seller hub

I cannot update variation quantities on the listings page of seller hub. I have to revising the whole listing just to change the quantity. When i try a page comes up saying "it is not you it is us". This started 3 or 4 days ago

My sign eBay Page in was in Chinese?

My sign eBay Page in was in Chinese? I'm running Panda AV deep scan to see if I was hacked or if it was a Chinese Drone Program I downloaded with a Virus. Have you had any usual activity on your website? It was about 7PM PDT when this occurred. Also,...

What's Wrong with Organic Impressions & Sales now?

First my organic impressions are down 70%+ (for several days now) and today 14 hours into the day and have only 2 organic sales, with 51,000 items listed. Used to sell about 25-30 organic a day. Since the new promotion piggyback it dropped to about 1...

Bulk Edit Flags Listings as Return Policy Not Specified

Bulk edit shows several listings as not having a return policy specified but when I edit the items I see that the return policy is actually specified.