Report eBay Technical Issues
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Advertising is underperforming

Ads are underperfoming despite hiking the rate compared to previous time. Sales dropped by 80%. Low impression and views. I created new campaigns and refreshed listings and no improvements happened

Excessive captchas

Recently on my windows 11 pc, that is VERY NEW. I am getting a REDICULOUS amount of CAPTCHA garbage. Im trying to delete items from my cart, and I can delete 2 or 3 items before i have to redo the stupid captcha garbage. It appears it's not doing thi...

User avatar by Adventurer
  • 282 Views
  • 2 replies
  • 1 helpful

Item descriptions not showing up in app for many people's items

There's no description available whatsoever for items even though they're available on the website.The description part just doesn't appear anywhere to click on to read the description.Only one item I've viewed so far out of 25 or so from all differe...

User avatar by Thrill-Seeker
  • 6908 Views
  • 45 replies
  • 25 helpful

EBAY SUCKS!!!! EVERYTIME SOMTHING GOES WRONG EBAY DOESN'T WANT TO KNOW And I can't get in Touch!!!

I go to my Summary page and there should be nothing, at this time listed there, BUT, BUT!!!!, Everything that I bought from 1999 to 1997 is no longer HIDDEN. This has happened before and I had to go through all the stuff and hide it again. **bleep** ...

User avatar by Adventurer
  • 126 Views
  • 2 replies
  • 0 helpful

Resolved! Trying to find my old ebay account

I hope I'm posting this in the right place. How long does eBay keep accounts open if I haven't been on the platform for a while? The last time I sold anything was in 2009. I found my old eBay invoices that have my username on them but when I try to l...

Mailed today. Delivered today. NOT

eBay is showing all the packages that I mailed out today via the PO as being delivered today. I have already had a couple of messages about this including one who wants to do a return and already left me negative feedback. eBay needs to fix this glit...

User avatar by Scout
  • 331 Views
  • 4 replies
  • 0 helpful

Feedback not the same on app and desktop

I have been in touch with eBay 3 times regarding this issue and it’s been over a month now and I have heard nothing back regarding the issue? My positive feedback is 446 in the desktop and only 351 on the app? It dropped on the app for some reason ab...

Shipping Discounts Not Working

I have a buy six, get free shipping discount set up through promotions manager. Beginning yesterday, the discount is not being applied to eligible orders. I have reported the issue to customer service. The CSR that I spoke with verified that the prom...

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