On Jan 12 I launched a "Buy 3+ Get $3 Flat Rate Shipping" promotion that included all items within 22 of my store categories.
Over the weekend, two buyers should have paid $3 since their order met the threshold, but they were charged the regular shipping rate. I refunded them.
This morning, I noticed none of my store listings were added/included in the promo. The 12,000+ listings have the $3 Flat Rate Shipping header. So, from the Buyer POV, it looks like they'll get $3 shipping, but from my Seller POV, nothing has been added to the event.
I ended the promo and relaunched, but again, nothing in the 22 categories is included.
For reference, I'm including a screenshot. I ran a big sale at the end of 2023 and you can see where over 12,000 listings were included, but the recently ended promo and my current promo both show --.
Not sure what's going on--but considering the number of Watchers I've gained over the weekend, I suspect I have customers that want to buy but don't want to risk being overcharged for shipping.
I first noticed this issue almost 2 weeks ago. I have reported it to eBay 3 times. From what I can see, the issue is that the shipping charges are not defaulting to the Promotion during checkout. The buyer must change the shipping option to the Promotional option to apply the discount. Buyers do not realize they have to select the Promotional shipping and are therefore being charged an incorrect amount.
Here are a few screenshots of the issue occurring when I added three of your items to the shopping cart.
Please take a look at the screenshots. Is this functioning properly? It seems to me that the shipping option should default to the Promotion for the best buyer experience.
@mcdougle4248 wrote:
I first noticed this issue almost 2 weeks ago. I have reported it to eBay 3 times. From what I can see, the issue is that the shipping charges are not defaulting to the Promotion during checkout. The buyer must change the shipping option to the Promotional option to apply the discount. Buyers do not realize they have to select the Promotional shipping and are therefore being charged an incorrect amount.
Here are a few screenshots of the issue occurring when I added three of your items to the shopping cart.
Please take a look at the screenshots. Is this functioning properly? It seems to me that the shipping option should default to the Promotion for the best buyer experience.
Hey @mcdougle4248! Let me get this over to the Shipping team and see what I can find out.
Devon,
Having the same issue with free shipping promotion. I know for a fact that I've lost business because of this.
@mcdougle4248 wrote:
I wonder if there is any news from the shipping team regarding this issue?
Hey @mcdougle4248! We have the product team that own this looking into it and as of right now I do not have any update but I will reach back out and see what I can gather to share!
Devon,
