Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Downloading last months Financials to excel

Trying to reconcile September's books as always with excel. This time when I down load and open the file I see the excel file and entry "something went wrong." 3x. Anyone else?

Bizarre changes to the 'Purchases' page...

My 'Purchases' page (in default view) now shows my most recent orders as usual ...with (bizarrely) orders from September 2021 to January 2020 in descending order listed below them. What's worse is that these orders from 2+ years ago have no 'hide ord...

Brand Filter Not Working Correctly

I can see that my listings' brands are displaying correctly when I check them individually. However, when I search for my listings, 119 out of my 398 listings in the clothing category are showing up in the brand filter as Unspecified. This seems to b...

Unable to opt out of suggested item specifics

Unable to opt out of suggested item specifics.There is a box to check to do so, but when I check the box and save, if does not save my option.

No eBay Emails For Saved Searches

Last email received from eBay was on 9/26/23. Three days have passed and not a peep from eBay. I have checked all my email folders such as the SPAM folder and they're empty. I typically get ten emails from eBay per day for various saved searches that...

Item Specifics Missing As An Option When Adding New Listing

When adding new listings using the Create A Listing button, many item specifics are not being displayed as an option on the listing input form. For example, when listing a sweater, I do not see the option to specify what it is made of, whether or not...

saved searches

I stopped getting my saved searches. They are not going to the trash folder. How do I reinstate getting them? Thanks, Joe

No longer receiving daily e-mail alerts for saved searches

I have several saved searches set up for daily e-mail alerts, but have not received any in my gmail inbox. I manually checked the saved search in ebay and found new listings were posted in the previous 24 hours, so I should have received the alert. E...

Shipping Labels Again

Shipping labels unable to fetch quotes and won't proceed to payment page. Niagara Falls, NY 09:59 EST Sunday October 1st 2023.

Block sign saying I was a robot prevented me from contacting sellers.

I fixed issue myself. EBay technical support was no help.

Coupon share link not working

I have created a coupon and set a price range filter. I can filter my listings by that price range and see that there are many eligible items. I can also see the coupon displayed under the title when i scroll through the items in my store. However, w...

Volume pricing not showing up in listing

When I select volume pricing for my items, why does it not show up in my listing?

Photo Editor

When using the photo editor, some listings can use the background removal with the brush & paintpen to removed additional background or replace removed areas... As I have done hundreds of times..But now when I create a new listing and use the backgro...

My Summary page just went to Orders, can't see Bids/Offers or Watchlist now.

Summary stopped working, just shows Orders. How do I get other items back on Summary page?

Item display is 3X too large on iPhone

As of maybe a month ago, when viewing an item on my iphone the page display is three times too large to fit on the screen. List views from searches still display Ok. It’s the individual item. I can’t pinch and resize it down to fit. It’s only happeni...