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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Getting a you are a bot message when logging into eBay - multiple times

I have gotten an error message from eBay saying that they flagged my browser as a bot after logging into my eBay account. I have 3 accounts that I need to work on each day. This happened a few days ago and I could not access accounts on eBay for two ...

Unable to Load Preview of Drafts

I've cleared cache but still can't load the draft previews in Chrome. I get the message in the attached photo - "signin.ebay.com refused to connect".

CANNOT access "Selling" page link

I CANNOT use the "Selling" link it is FROZEN and does nothing.I access ebay using my ANDROID PHONE and the Microsoft EDGE BROWSER. I do not use the ebay app.I have cleared cookies, I have deleted browsing history, I have cleared the cache for EVERY a...

Forced autopay for bidding items caused duplicate shipping cost

Forced autopay feature seems to be rolled out on my account. This caused all bidding items, which are usually combined for reduced shipping cost, to have separate shipping costs. Seller cannot figure out how much to refund. Buyers may sometimes forge...

Why Does This Page Load So Slow?

What is the matter with this forum?

Why can't people search for my store by name

Why why why

Resolved! One item with 4 delivery notifications

I purchased one single item but received 4 eBay delivery notifications using 2 different carriers. One delivery notification even preceded the order date. How can an 'intelligent' system allow such obvious errors and tracking falsification by my bogu...

Someone inside of eBay is using my account without my permission. eBay has employee security lapse!

Please see my original post, as well as the selected 'best answer' which explains exactly what is happening with my account (and I assume others): https://community.ebay.com/t5/Buying/Someone-inside-of-eBay-is-using-my-account-without-my-permission/t...

Getting error message when trying to change account info

Just relocated from HK to NC but can’t seem to get my account details updated. Allowed me to change address but still shows HK on the top of the page. Error message pops up saying this action can’t be done at this time. I’ve been trying for the past ...

Confirm bid button didn’t work!

I just bid $5000 on an item with seven seconds left by hitting the confirm bid button that came up - but eBay didn’t take my bid and the item sold at starting bid for $2000!!! I am beyond bummed as I had excitedly waited 10 days to be able to bid.

Markdown Manager is broken, can't add items to a sale.

For the last few days I haven't been able to add any items to an existing sale, I can only create new ones. I regularly need to move items around to different discount levels as I'm sure a lot of people do, this is making things a real headache. Once...

Cannot Preview MyListing

I am trying to list new items but I am prevented from previewing them before I press sell. Please advise

Problem with SMS 2FA

There appears to be an issues with SMS two-factor-authentication and I can't log in from any other browser. I'm not receiving the verification code on my Cyprus number (+357 xxxxxxxxx). I checked my account details and the number is correct.

Promoted Listing errors

I was directed here by eBay For Business to watch for their response to my issue. I generally promote most of my listings at 2-4%. There are some that I don't promote at all. I recently discovered and reported to eBay that about half of my sold items...