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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

PHONING CUSTOMER SERVICE

After several tries of asking eBay to phone me; their message in my email says they've attempted. My phone did not ring, nor any indication eBay phoned. This has repeatedly happened after a dozen attempts this morning. Is there some sort of glitch go...

Other people's eBay accounts are having the option to upload a video but mine doesn't.

I have noticed that other people's eBay accounts are having the option to upload a video to their eBay listings but my eBay account is not having that option right now so can anyone tell me what I need to change about my eBay account so that I can up...

"Add Item Specifics" stopped functioning properly for me

The "add item specifics" has not been an issue until four days ago. Before, I could click on the "Don't remind me about these recommendations again" and it would remove the listing from the queue of items to review. Now, I get an on-screen message st...

items from UK are invisible

hello, i have a problem with listings from UK. when i search an item by its name in the search bar, i can see single listings from UK, but when i'm trying to open sellers page, all or majority of listings are invisible. is there a way to fix that? th...

New auto-pay feature

To Ebay Borad of directors, The new auto pay feature on the make offer setting is very disturbing. I have bought and sold on ebay for many years and have not had a problem with paying or being paid. The new auto pay for make offer was an unannounced ...

Shipping Charges Not Displaying Properly After Listings Are Sold

Summary:Starting with sales yesterday 09/15/2023 I've noticed and received reports from buyers that there are issues with the appropriate charges being displayed for both combined invoices and single auction sales.Combined Invoices (multiple purchase...

Ebay store keeps showing "There seems to be a problem serving the request at this time"

Why does eBay insist on constantly changing everything???

I absolutely HATE it when humans always have to fix or change things that are working perfectly. I want my offers on top of My Ebay page like it used to be. Now they are at the bottom. Would you, could you PLEASE STOP messing with everything??? Haven...

"There seems to be a problem serving the request at this time"

When I click on sellers store names the store pops up ok. When I click on the items I'm receiving this error message. This is from PC. Been like this for 2 or 3 days now.

Saved templates not appearing

When I try to open my saved templates to create a draft, they do not appear. I get a light grey pulsating picture.How can I change this?

Block banner ad, top of main Ebay home page

How might I block the Ebay homepage banner ad at the top of the page? Our family wants to do this given the new content there. If we can not do this, then we will bar family members from shopping Ebay...but prefer not to do this. Is there a way to bl...

Unable to Purchase Shipping Supplies

Tying to use my quarterly coupon for shipping supplies for two days now and I am still getting this error message in a window: There seems to be a problem serving the request at this time.

Resolved! Choose Best Answer on the Discussion Board Gets an Error

I'm trying to mark an answer to my question "best answer," but I keep getting the message: Authentication Failed. Authentication failed for the action you are trying to do. This failure could be due to your browser not supporting JavaScript, JavaScri...

Updating Mobile Number

Trying to update my mobile number and I never receive a security code.

Optional Item Specifics missing until items are listed

Running into a weird issue that has been happening for roughly a week. When listing an item, only the required specifics and specifics that were auto-filled from the title are showing up. See below for an example. A less-than-ideal workaround seems t...