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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Error when trying to revise listings

Been having a issue where I can not revise listings, seemingly randomly some listings will give me a global error warning when trying to revise on the individual listing itself as well as on the bulk edit page. Having to delist/relist when I want to ...

Photo editing/kicks out of the listing

When I try to edit a photo I get kicked out of the listing and the photo does not edit.

My 30-Day view counts on my active listing table is inaccurate.

Several of my listing seem to have shot up in view count recently, but once I click on the specific listing's view count to see the graph of views over time, it will show a completely different number (much lower), which looks to be accurate consider...

Wrong Restriction on My eBay Account Due to Tracking/Shipment Error

Dear eBay Customer Service,I am writing to formally raise a complaint regarding the restriction placed on my selling account. Despite sending multiple emails, I have not received a clear resolution.According to your system, my account has been restri...

Messaging system failure

Cannot respond to ebay messages from buyers...

Defective Ebay gift card

I don't know if anyone can help me with this, but here goes. I bought an Ebay gift card yesterday(7/20) at a Whole Foods store in the amount of $50. When I tried to scratch the card to view the number necessary to use the card, there was no number, j...

Item Location in listings glitch

Hi, I am here to report a glitch when creating or revising a listing on ebay.com for item locations outside of the US (specifically Serbia). The problem is that the Item Location automatically changes to the United States and the country of the corre...

Resolved! Invoice broken

I have a buyer who won a number of auctions for which I sent an invoice. The buyer said the invoice wasn't working and asked me to send another invoice. That also failed, as when the buyer when to pay just one item was billed for instead of all the i...

Can´t delete listings on teams

I joined a team , i have full access. When i try to delete a listing i get a white pop up but no options. Already deleted all ad blockers, deleted cookies . tried this on Safari and Firefox , same result

eBay Sales Event Promotion Not Working Correctly After Shopify Marketplace connect App Integration

We recently integrated our eBay store with the Marketplace App and encountered an issue with our sales event promotion.Our promotion was set up to apply to 2,146 items, as shown in the attached screenshot.However, only 29 items are actually reflectin...

Resolved! Shipping Policies Changing On Their Own

Careful when listing today, I use flat rate shipping and when trying to list it is automatically changing to a generic shipping policy.

[BUG]: ADDING CAR TO GARAGE FAILS ON FIREFOX

Adding a car while using Firefox fails. With brave, it works. Please keep supporting Quantum (Firefox engine).

Missing CATEGORY section when listing

As I list from a laptop, the CATEGORY section is totally missing. The first thing after photos is "item specifics"I have to save the draft and reopen it to get the category option. It's not a huge deal, but does waste my time.

Payment problem at ebay

Won't except payment?

Contact eBay Agent

I was just notified of a $13.05 charge to my credit card. I have not made any purchases today. I was charged $13.05 on the same credit card on 8/24/25. What are these charges for?I can't find the answer to my question and I cannot find any way to act...