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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I requested eBay data but purchase history is completely out of order

I requested a report of my activity history on eBay a week ago. Downloaded it just now but the purchase history is out of order. For example:Mar 14, 2023Jan 12, 2023Oct 05, 2023 Aug 17, 2022Oct 03, 2022 Oct 10, 2022Dec 20, 2022Aug 14, 2023Jan 09, 202...

Listings are Disappearing Across the Board

any good till cancelled auto renewing today 2/28/25 are disappearing which is a giant problem.

Seller Hub no longer showing the number of listings ending today

"Listings" box in Seller Hub has a line for listings ending today. For almost a week now that number has been showing up as "0", despite there being listings that are ending that day. To see those listings I now have to go to the Active Listings page...

eBay support won't unlock my giftcards

So I bought two different giftcards and had the exact same issue with both: I tried making a purchase and the cards were locked. I then went through the proper steps and submitted proof of purchase with the cards codes and all other relevant info and...

Resolved! Can I get my messages view back to classic look?

I don't like the new messages board for emails. Can I reset back to classic view?

Why this VERY confusing feedback page?

IMO the wording is very confusing here: "tell us more about this item." Am I reviewing the product, or leaving feedback for the seller? This should be asking about my experience; "quality" and "appearance" are aspects that don't really reflect on the...

How to get a Passkey?

I cannot find the instructions for registering or obtaining a Passkey for eBay login. eBay mentions it in many places on the website, but how do I get one?

No orders & ZERO traffic to my store?

No orders coming in and I checked the Seller Hub under the Performance Tab -> Traffic and it says ZERO traffic to my store. Anyone else having no traffic/orders? What's going on?

Trust this device option not offered on sign in

Signed in to eBay's US Site with username / password, with 2 step verification off. Option to trust this device was never shown. This in the latest extended stable version of Edge and Chrome browsers running on Windows 10. (NOT in the eBay app.) Used...

Reports > Download > Listings > Unsold Listings is severely underreporting results

For the last hour I've been trying to get full results for Unsold Listings (Reports > Download > Download report > Listings > Unsold Listings). I do this quite often, and should be getting over 20,000 line items in the report. Today, I'm get only abo...

Edit a listing

When I edit a listing it stays RED in the sellers hub even after ensuring the title is correct and I have refreshed and waited for days.

Unable to leave feedback for a buyer

Unable to leave feedback for an item Tried dozens of times and continue to get the same error message suggesting I try again.

Buyer error message

Buyer from NJ is getting error message stating my item in TX is not allowed for purchase in his area. It is a scientificVarian Turbo-V 70 Vacuum Pump

Listing hidden

Apparently the bot discovered in my message to a potential buyer, that I was asking in which state the buyer lives. There was no offer of selling outside of eBay, but simply the suggestion that I could change the listing to a local pickup. Asking for...

How can we contact Ebay Support? The Chat Bot only give Email Option

I have been trying to Chat with a Representative on Ebay for 2 days now on several different hours and the only thing I get is the Chat Bot and when I request to speak to a Rep it only give me the Option to send an email, which I did but 2 days later...