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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

“MY EBAY” feature doesn’t scroll down

“MY EBAY” feature doesn’t scroll down anymore showing “other” action options available !!!!! This inexplicably occurs when using either an Apple iPhone or HP laptop computer !!!!!

My eBay feedback number increased by an 200 overnight without any activity.

My feedback number was at 2022 three days ago, now it’s at 2222 without any eBay activity.Also, my feedback rating is at 100% but, on my listings for items I’m selling shows shows 97.1%.why is this happening??

Convoluted Mess w/offers. Unable to Send Invoice or Communicate

Again having issues with offers. I suspect this may have happened multiple times because I have a lot of non-payers (from people who have 100% feedback) in the last month). Step by step: 1. Buyer sends offer: Appears on Phone App 2: I accept offer: N...

Live Representatives?

I have been trying to get in contact with customer support for quite some time. It seems they have virtually made it impossible to actually speak to a representative. I'm having issues with products that I have bought and even have messages from the ...

Item description not downloading

Click on picture, item description not downloading

Blocked Buyer Unable to Contact Me

I am having a problem with blocked buyers not being able to contact me. I have checked blocked settings and I do NOT have a tick in the box “don’t allow blocked buyer to contact me”. This has now resulted in me receiving negative feedback as a blocke...

Unable to Edit Photos of Listing Drafts

The edit icon has disappeared from my photos in draft listings. I can only add or delete photos and not do any edits.

Payment issues in child access

Even in child access always ask to enter a card again and again

Resolved! Advanced search: can no longer find the 'exclude words' function.

I loved the 'advanced search' function where I could narrow down search results by excluding certain words from my search criteria. I used my tablet in desktop mode. Now that function does not show up any longer. Has this option be discontinued or am...

Certain functions are disabled after a bulk edit

1. After bulk editing, certain functions, like search by "category" and sort by "buy it now" are disabled. It doesn't happen all the time.2. Sort by price is not always available.3. This is more of a wish than a technical problem. It would be very us...

What happened to my Photo Editing and Revised Listing?

For days I have not been able to crop my photos on eBay. I can crop on photo editing on my scan, but that takes longer to do. Also my Revise your Listing is missing. I would appreciate any advice on this. When contacting eBay and requesting a phone c...

Unable to watch /add items to the watch list in the app

Unable to watch /add items to the watch list in the app The item opens and after about a second the pictures disappear and I can only see the description This has happened before for a day or so.. Please fix this.

ORDER PLACED BY KLARNA DOESNT APPEAR ON EBAY

Can anyone help me?I cant find a customer service ebay email and I placed an order yesterday on ebay and paid via Klarna but the seller on ebay didnt receive it: payment reference 5495368230830merchant order reference 42106a77-6c94-40a6-9f3f-a89bf9c1...

Item description still not showing

still just spinning circles when trying to pull up an items description. Reported issue yesterday. Glitch?

Item description not showing

The eBay app is not showing item descriptions while searching for items or my item purchases description. It just shows a spinning circle. Just started doing this today. I’ve cleared cookies, history, and restarted phone twice. Anyone else with this ...