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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Volume Pricing Not Showing Up on Listing Pages for Customers to see

I have volume pricing set on many of my items and can see it as 'supposedly' active when I'm looking at me"Manage Active Listings", but when I click thru to ANY of them to see the page that a customer would see,the volume pricing discount is NOT show...

payment troubles

i got a payment even though i did not ship the cello.now before i got paid AFTER THE PERSON GOT THE ITEM..I tried to talk to a human but could not.i plan to refund the money soon though.i have no box to ship the cello in though.

ebay app

is any one else have problems with signing in to ebay app.it just keeps going a round and not geting any where.thanks

Link from Community boards back to my Seller Hub is missing

Been an issue for several days now. No problem going from my seller hub to community boards using the direct link I have there. Going from community boards back to my seller hub is now requiring a work around of sorts. I have to click on the big blue...

Contact Bidder not working

When trying to contact a bidder I get taken to the messages page with no ability to send a message.

Unable to open "you can retract a best offer" link

Still getting this message: An error occurred while processing your request.Reference #221.6532217.1704963733.a2a78b16

Retracting a best offer

Retracting a best offerThe "you can retract an offer" link never opens or opens with an error so it is impossible to retract an offer!

Finanacial Statements (PDF file) will not print gives error on my Cannon Imageclass MF641cw printer

Have downloaded my financial statements for 2023 in PDF format. I am trying to print them so I can do the data entry on my book keeping app and file a hard copy for tax records. My Cannon Imageclass MF641cw printer keeps spitting out an error #853 (c...

Sold/completed listings filter not working

When searching for items, I usually filter by sold to obtain a rough value. That option is bringing up no matches on all items.

Unable to request a return due to a defective item

I try to start a return, and the form will not let me submit, it is grayed-out.

account access Reference ID: ALERT113931

Still can not access any account information. The alert HAS NOT been resolvedTherefore, can not change shipping policies, vacation mode, other business policies. No email or chat contact available with ebay. Since the update, sales have dropped 95%. ...

unable to add tracking information to order

unable to save the tracking numbers for orders due for today, does not work on any browser. save button remains grayed out no matter what i try.

Disabling marketing notifications does not work on iOS

Hi, I have disabled all marketing notification options in the eBay iOS app, but I am still constantly receiving these "Just for you" marketing notifications. Is this a bug or is there something else I need to disable to stop these? eBay app version: ...

Checkout issue

Hi ! I want to buy something but i have a red error message. "To ensure that eBay remains a safe marketplace, we limit the quantity of items that can be bought or sold by a single account at one time. These limits may change over time and are determi...

Images for items not showing up in search

I have come to notice that when searching for my items with eBay's search tool, eBay isn't showing the main image on the results screen for many of my listings. I get a very generic image placer that replaces the listings' main images. You can see at...