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Current known technical issues - updated as of 3/27/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Missing code on my gift card

I got 40$ missing the last four digits code

Resolved! Sold Price is not accurate when Best offer is accepted in 7 day auction format

I recently listed a product in 7 day auction format with starting bid of $85 and activated make an offer as well. I received multiple offers and accepted an offer for $200 before the auction ended. The listing is showing the original opening bid pric...

DRAFT LISTINGS NOT SAVING

The past two days I have been attempting to create draft listings for the first time on eBay. Yesterday I was only able to create / save 5 listings at once. Didn't realize 5 other listings were not saved until later on in the day. This morning I am o...

View An Item After Purchase

Here's the scenario, plain and simple. I browse eBay and come across an item I like so I buy it. I've probably looked at the description, the seller's feedback, the pictures, and whatever else and I decide I'm ready to buy and I go for it, let's say ...

CUSTOMER FEEDBACK

I am a seller who has left a customer feedback that I sent from my I phone, however on my desk top computer, it still is asking me to leave a feedback for that customers purchase. How do i fix that and will that message ever go away?? I always leave ...

Payments tab on app: “There is nothing to show here”

When going to my payments tab I get this screen for the past week. I’ve uninstalled the app, logged out, reinstalled, logged back in, and cleared caches to no avail. iOS 17.2eBay app version 6.139.0 I’ve seen multiple posts about this same issue by...

(Suggestion) Evaluation Result of Shipping Performance Policy – Item Not Received Rate.

I am writing to express my concern and experience about the Evaluation Result of Shipping Performance Policy – Item Not Received Rate. As a seller, I would like to submit my point of view and concern here because we face unknown difficulties during s...

3rd party access

Trying to add 3rd party access to my account. System won't allow me to access the permissions area to enter the 3rd party. What do I need to do to gain access to the permissions area?

Resolved! Locked out of account

I have been locked out of my eBay account for three weeks, through no fault of my own. When I attempt to login the page says "For your security, we've temporarily locked your account. Please reset your password to sign in to your account." When I att...

Bug with sorting “Saved Searches”

Hello. I have been experiencing a bug with the latest version of the app, however it has been present prior to the latest update. Many of my saved searches are saved sorted as “ending soonest”. This does not function properly when selecting a saved s...

eBay International Shipping Program Issue

I have been enrolled and have shipped more than 500+ orders of the same exact item and same size box/weight since February 2023. Then randomly did why but on September 1st I updated my listing buy it now price and saved it and now all of a sudden my ...

Why is Ebay deducting postage costs twice (buyer pays postage) from my payout and paypal account

I listed 9 items on Ebay to sell, all buyer pays postage. All items sold, told time to purchase and print a label.purchased ,printed sent and buyer received,Ebay took their fees and also potage,Then realised Ebay has charged me postage for the same i...

Tracking # disappeared.

Short and sweet. mid November order. shipped on timeusps kicked it around for 3 weekscustomer opens INRfinally delivers yesterdayCustomer escalatesi lose because " no tracking # uploaded" i check order. tracking is goneI appeal.So sad too bad they sa...

Account hacked and Ebay were no help

Hi there. The other day my account was breached by hackers who made 5 purchases. I cancelled my bank card when I woke up, filed a fraud report and contacted the 5 sellers to ask them to cancel the sales. Some were codes (?) for games apparently and 2...

Listings octupling and vanishing!! No Xmas sales!!!

Noticed rogue ebay system created duplicates in my listings last week novber 2023, manually ended them all...zero as sales now sixth week! Today, ended 200/579..went to Ended to Sell Similar and refresh them...the 200 unique items became 50 items rep...