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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Finanacial Statements (PDF file) will not print gives error on my Cannon Imageclass MF641cw printer

Have downloaded my financial statements for 2023 in PDF format. I am trying to print them so I can do the data entry on my book keeping app and file a hard copy for tax records. My Cannon Imageclass MF641cw printer keeps spitting out an error #853 (c...

Sold/completed listings filter not working

When searching for items, I usually filter by sold to obtain a rough value. That option is bringing up no matches on all items.

Unable to request a return due to a defective item

I try to start a return, and the form will not let me submit, it is grayed-out.

account access Reference ID: ALERT113931

Still can not access any account information. The alert HAS NOT been resolvedTherefore, can not change shipping policies, vacation mode, other business policies. No email or chat contact available with ebay. Since the update, sales have dropped 95%. ...

unable to add tracking information to order

unable to save the tracking numbers for orders due for today, does not work on any browser. save button remains grayed out no matter what i try.

Disabling marketing notifications does not work on iOS

Hi, I have disabled all marketing notification options in the eBay iOS app, but I am still constantly receiving these "Just for you" marketing notifications. Is this a bug or is there something else I need to disable to stop these? eBay app version: ...

Checkout issue

Hi ! I want to buy something but i have a red error message. "To ensure that eBay remains a safe marketplace, we limit the quantity of items that can be bought or sold by a single account at one time. These limits may change over time and are determi...

Images for items not showing up in search

I have come to notice that when searching for my items with eBay's search tool, eBay isn't showing the main image on the results screen for many of my listings. I get a very generic image placer that replaces the listings' main images. You can see at...

Errors Printing Return Address Information on UPS Label

How do I report a programming error in the creation of shipping labels? A label printed for UPS printed my userid, not my name, and only one line of my address in the return address portion of the label. I have proof in the form of a PDF of my packin...

Resolved! Stop receiving notifications about an item

I cannot find where I go to stop receiving notifications about these shoes I am receiving I get 2 notifications right in a row that says the exact same thing!

Items not visible in my store and search

Hi, I have listed 3 items yesterday, but I see only one items in my store and I can find only this one item in the search

Resolved! Volume discounts tool locked and hidden

For creating new variations listings or using "sell a similar item" for my current listings that have variations, the volume discount settings are hidden and locked. In the "See Pricing Options" section of the listing page, the Volume Discounts butto...

Return an item feature

The return option is not functioning anyone else have this issue ?

Emails for messages not showing up

Messages sent through eBay messages usually make it to the app at about the same time as I get an email copy. Today 1/9 it seems like the emails are either delayed by at least one hour. I have not made any changes to the eBay settings, not in my spam...

Seller Issue: Acceptance Of Customer's Counter Offer Does Not End Listing & Move To Awaiting Payment

For the past three days I have been unable to accept customer's counter offers - both on the eBay mobile app (Android) and the computer desktop.I am assuming you will be able to follow the digital trail as long as you have the item number. Two of the...