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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

QR codes suddenly stopped being delivered to my email

I've been selling on ebay for several months now, several sales per day every single day, and every day I purchase postage with QR codes which are delivered to my email, so I can take my phone into the post office and use it for them to generate the ...

Keep getting "Ebay API request failed: You've provided an invalid return policy" ARGH

If it isn't one thing its another. Trying to upload a product from Printful, where I have never had any problems, now won't publish because "Ebay API request failed and returned an error. Error: You've provided an invalid return policy." Of course th...

Ebay offering Send Offers for AUCTION ITEMS?

There seems to be a glitch in the Send Offer program ... 2 items I have up for auction show up in the send offer list AND I DO NOT HAVE "ALLOW OFFER' checked off for the 2 items either. At the same time I have NOT had the opportunity to SEND offers o...

Best offer counted as 1 purchase. Leading to purchase block

Some sellers have limitation of 1 purchase every 10 days.Somehow, ebay counted best offer as 1 purchase even if you retract the offer or offer get rejected.So after making an offer, you will be blocked from buying the item using buy it now even if yo...

Can't send or accept offers...takes me back to my listings pages when clicked on.

Getting offers but when I clicked on them it just redirects me back to my active listings. And now I cannot accept an offer as well. It just does nothing.

Coupons not showing offer text or photo

My coupons do not show the "Title" of the offer or the photo.Here's a screenshot:

Listing Tool Not Working

I have been trying to list a few items over the last few days and I am having issues. Several of the fields are not saving and a few are even changing from what I enter. I am listing as buy it now and price will not stay or it saves different from wh...

Invalid USPS Label Provided though eBay

The buyer paid for shipping USPS Ground Advantage. I repurchased the the label on my end to print it out. The clerk at the post office cannot scan the barcode or the QR code and said the label is invalid. She told me to take it up wit eBay this is th...

Stuck on "UPDATE ACCOUNT"

So I get the following message every day: You need to update your account details on file – this is required to send you the payments when you sell. If I click on UPDATE, I get the following message: Thanks, we're verifying your updated informationOn...

Ebay account I can't find

I somehow got into ebay and placed an order but I don't know what account I went into when I ordered the item. I have the order number etc. but I don't know how to find my account account to login.

i cannot log in to my account from my computer

I cannot log in to my account from my computer

Bogus Store copy on international eBay domains

https://www.ebay.com.au/str/ambleoutdoors https://www.ebay.com/str/ambleoutdoors Duplicate and bogus store(s) format without listings (example bogus store URL above, on eBay Australia), of our otherwise active US-based eBay store, error URL also show...

Click on offers and it takes me back to selling. Unable to send offers.

Why is it when I go to send offers it is taking me to seller page. Unable to send offers.

Item description from the seller is blank

I just noticed that the “Item description from the seller” is blank on most of the listings that I’ve looked at tonight, including my own. I’ve never seen this before. I’m using Safari on an iPad Pro like I have been using for years. What could be ca...

DESCRIPTIONS NOT VISIBLE

Can anyone tell me why the descriptions on my adverts and those of other sellers are not visible please?Currently it's just a blank page where the description should be.If l try to revise my listing, the text is visible, so it's there but doesn't sho...