More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Current known technical issues - updated as of 04/18/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
20 rows of sponsored ads on our listings, its insane!
We pay each month for our store listings. Now there are more than 20 rows of additional ads on each of our listings which makes it extremely annoying to work on or even get to our site map to make changes. We never gave permission for all these addit...
eBay sales not showing in Seller Hub
My first 2 sales of the day are showing but the 3 I've had since then aren't showing up at all in my Seller Hub. Is anyone else having this problem? I've tried signing out and back in and using a different browser.
WE LOOKED EVERYWHERE AND WHERE'S ALL THE STUFF IS A DAILY ANNOYANCE
This is becoming a frequent problem for me as a seller. It used to be once in awhile when the listing no longer exist situation. But now there is no rhyme or reason as to why I get this. I run into at least 10 times a day. Sometime ebay comes back wh...
Unable to list?
I contacted ebay customer service chat yesterday about not being able to list anything - on a laptop I get a "Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second. Please try again later" error message, and in...
Send offers to buyers not working
On mobile app, when it says I can send offers to interested buyers it just takes me to all active listings. Also sold items with tracking are showing as awaiting shipment. Also sold items do not appear on my daily sold sales chart. Sold unpaid items ...
Random unrelated photos inserted into listings?
I was viewing some of the items I listed on eBay yesterday. One was a women’s linen blouse. Imagine my surprise when - instead of the 4 photos I included of my shirt - I found 21 photos of someone’s protein powder? I have never bought, viewed, or lis...
Purchase History Has Disappeared!
I can only see my last purchase - the rest are gone. I frequently want to go back and repurchase an item, or need the history for other reasons. What happened, and how do I get it fixed?
Promoted listings: auction vs buy now
I mostly sell fixed price items and use a very low promotion percentage. Most sales end up coming from promoted listings. This week i noticed my promoted auction has 0 promoted views. Seems like something is broken. Here are examples of 2 items I lis...
Help! Tracking numbers are vanishing from items i shipped, using labels purchased FROM EBAY!
Customers are claiming they haven’t received the packages i shipped. I purchased the labels from Ebay and shipped thru my local Post Office, same as always! However, now when i click on sold items it says package shipped add tracking number and i did...
Resolved! Something strange is happening with sales from offers
I got messages from ebay telling me I received a counteroffer. Not having received an offer from the buyer, I assumed it was from a seller initiated offer. Her "counteroffer" was reasonable and I accepted. I got nervous because it's showing as there ...
Ebay has a issue sending QR CODES
I am still waiting for my QR codes via yahoo mail for 5 that I purchased 8 or more hours ago. Does anyone know when this will be fixed? A CS rep. Told me 4 hours ago they are having the problem system wide. What is happening?
Resolved! New Ebay International Shipping Does Not Work Properly
Since we started using the so call new and improved eBay international shipping we have had continual problems, none of which we had with Global shipping.1) Our listings randomly do not accept some countries that other listings do and sometimes offer...
Accepted Offer doesn't register as sold
Soemtimes I get a bug where I accept an offer and it doesn't register immediately as sold, hence not appearing on the "Awaiting for Payment" section. Sometimes it can take 1h+ to show up as sold. I'm using Desktop, Chrome browser.
QR codes suddenly stopped being delivered to my email
I've been selling on ebay for several months now, several sales per day every single day, and every day I purchase postage with QR codes which are delivered to my email, so I can take my phone into the post office and use it for them to generate the ...
Keep getting "Ebay API request failed: You've provided an invalid return policy" ARGH
If it isn't one thing its another. Trying to upload a product from Printful, where I have never had any problems, now won't publish because "Ebay API request failed and returned an error. Error: You've provided an invalid return policy." Of course th...
