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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Downloading ebay

When in Apps to download eBay it shows “open” and couldn’t get the eBay icon on my phone

shipping package size input should allow for one size to be less than an inch

I am not able to enter package dimensions less that an inch. I would like to be able to take advantage of the lower shipping rates for flat envelopes. Please enable package sizes of less than an inch in at least one of the package size dimensions.

Shipping cost that a buyer sees should be the least expensive option for that buyer's location

Currently if I offer multiple shipping options, a buyer will only see the first one on my list of shipping options. That first one may not be the least expensive for that buyer. The system should always show the least expensive option to the buyer so...

After listing or revising an item frozen on Promote Listing now page.

I can't finish listing or revising item without restarting ipad, very irritating.

Every time I try to list it freezes up then says homepage is down.

Every time I try to list, Ebay freezes up then says homepage is down. Then I lose the listing I was working on. Then I get the home screen back, try again & it goes down again. Anyone else having this problem?

Add tracking to a case, submit button doesn't work with Safari

When trying to add tracking to a return case (as a buyer) the submit button would gray out and could not be submitted when using Safari Browser:Version 16.6 (17615.3.12.11.3, 17615),macOS Monterey Version 12.6.9 I was able to add the tracking using c...

Can’t get in the app

It said Requires iOS 15.2

Latest orders not showing in ‘All purchases’

Hi allI’m having a technical issue on the websiteThe last few items I’ve purchased this year do not show under ‘All purchases’ but appear under ‘Awaiting feedback’ tab immediately after order confirmed. When I complete feedback the item disappears co...

Winning a bid then getting charged for original asking price.

I won a bid on an item, I purchased the item and then I was charged the original asking price + the extra TAX fee of course. All I want is the problem corrected. It's impossible to speak to a rep for eBay!!!!

Glitches on Complete your Listing

Hi everyone, I don't know if this is happening to me only or for some of you but when making a listing on my cellphone app and then going to my computer to finish the listing it erases the buy it now price number that you already insert at the end wh...

Resolved! Can't replace bank account. Says old account is wrong.

My bank account was hacked so I had to get a completely new account opened. I am trying to replace my bank account on ebay. I can verify and sign into my new account, but when ebay asks me to verify my old complete account number in order to replace ...

Unable to use coupon?

Hello, Unable to use Redemption code: *** ?Do not know why.

Social Security Number

I had a business Account on Ebay and I tried to change my personal Social Security number for my business EIN (itin #) but the system didn't allow me to do it and I called Customer Services around 45 days ago, they said it was a technical issue that ...

DESCRIPTION NOT SHOWING ON AUCTION ITEMS

I listed a couple of items scheduled to come on tonight. They came on as scheduled but No Description is there. When I click on sell similar item, my description is there but not on my current listing. Is there a problem? Thank you.