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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

issue shipping international

who has an issue with international shipments does not let send invoiceIt doesn't seem to work, I already did the process and my buyer can't make the payment

Resolved! BUG - Editing BIN drafts changes set price to eBay's suggested price when saved.

Here is my listings after they've been created from the smartphone app: Now, when I'm editing the draft, it shows my current set price, and the median sold price that it recommends in the gray box next to it.However, If I save the draft without chang...

Using Various Browsers

Why are ebay users constantly being told to use another browser to get an ebay function to work? Why doesn't ebay test their code with all the standard browsers? Wouldn't this be the most straightforward solution?

Markdown sale glitches

The „end” button is missing in markdown. There is a lot of issues that prevent editing and am being forwarded from firefix to app to safari. Search for item in edit markdown is not working at all. Unable to preview markdown. Adding items to markdown ...

Variation Listings - 2 enhancement requests

Move the 3 Shipping parameters (Shipping Policy, weight, dimensions) to the "Variation Combinations" table. The reason: if a seller lists winter jackets in various sizes, a child's size Small jacket would weigh much less than an adult size XXL (for e...

Case on hold

I purchased a watch through eBay. Received the watch, everything was fine but I changed my mind and returned it. I have been keeping contact with the seller and they did receive the item but eBay put my case on hold for 2 weeks now and I have not got...

If it ain't broke don't try to fix it.

Why do you change your app without asking the users if they want it. You make stuff harder when you think you're making it better. Adding stuff i can understand but why change it completely

Resolved! eBay freezing and crashing

My eBay page opens and I can use it for 3 seconds then it freezes. After 5 seconds it crashes and closes.

a confession to make

i hope i get the Laptop i have order recently on Ebay because i feel guilty for STEALING a Laptop because the **bleep** annoying POPPING UP APP from ebay was like HARASSING me all the time IF i DON'T want that installed then i don't see the point why...

Unable to list

Using a Mac and Safari. Starting having issues on 2/25/2023. After I create listing, I am not able to activate to sell. It saves an unusable draft. Never had this problem before. Keep getting messages that the Ebay home page is down. Same message tod...

seller hub search active listings title keyword not working

in seller hub active listings or unsold listings search item title contains (a word in the title) is not working

Resolved! I have not been able to post items for a week now. I opened up a ticket 5 days ago and STILL nothin

Items not getting renewed and getting ended/disappearing

This is a known eBay site issue that you guys are aware of, reference ID:ALERT 14496 This is still going on it's incredibly damaging. We had 5,627 USA based site listings late last night, and ever so slightly one item at a time these are disappearing...

cant login because I lost my phone number

can't login because I do not have access to a phone number associated to my account.I have had to create this new ebay account to be able to post here.I cannot login with my account because ebay has suddenly started to enforce verification by SMS. I ...

Schedule your listing & Add multi-buy Missing Bug

Come to list some items today and the Schedule your listing & Add multi-buy options are missing. This issue effects Inventory Templates. (Listings, Inventory, Edit Template)The options are missing and there are no settings that removes those options....