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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Search Function Limiting Results

I've mostly noticed this on the active listings page but it's likely an overall issue with the search engine, but it looks like when putting in a search term it will only pull exact results, not all results containing the letter combination. An examp...

Ebay's Customer Service Line Shut Down Early?!

It's 7:10PM PST as I write this in California. I'm trying to contact eBay's Customer Service Line, but I get a screen with the following: "Sorry, we're currently closed. Please contact us during our normal business hours:Monday to Sunday 5:00 am to 1...

Glitch?

Buyer is trying to purchase an item but keeps getting " thank you for your purchase " message when they they try to click on the item selection tab?

Can't send an invoice and buyer can't pay.

The buyer can't pay. Ebay is telling him he needs a shipping quote and I can't send an invoice. When I go to send an invoice it says "Sorry all your items are vehicles listed on Ebay Motors and cannot be invoiced" These are not vehicles. They are 2 a...

Site will not allow adding items to watch list, have deleted multiple items, log of and back on

Can not add items to watch list, have already reduced watch list and logged off and back on with no improvement

Manage Active Listings page will not load.

I see other complaints about eBay being slow today but I can't even get my Manage Active Listings page to load! So much for updating any listings today!

This Message Forum Is Malfunctioning

It took about 10-minutes for the Fields to become ready to be able to accept entry. After the data was entered, the fields refreshed and erased the contents. I had to wait a long time in order for the fields to become ready again.

Page Load Malfunctions

The page won’t load fully and it won’t allow the picture selection and picture zoom function to work as intended. Also the Drop Down Menu malfunctions or fails to allow the selection to be changed. As I check Seller Feedback, some of the complaints a...

Unable to Edit Custom Template within Listing

A few days ago I noticed that I can no longer edit my custom templates within listings. I use these for various reasons, but mainly to convey technical/business info to buyers. It shows me the dropdown box with options, but when I attempt to edit, th...

buttons quit working suddenly

I buy and sell semi-regularly so am very familiar with eBay. Everything worked great right up til today and suddenly I cannot click on anything in an auction, the photos, buy-it-now and other buttons, no response at all. The problem is only in eBay, ...

Seller is on vacation glitch

For months now, every time I use eBay whether thru the eBay app or a web browser, I get a message that I cannot buy the item because the seller is on vacation. This also happens on my iPhone and iPad. If it was an app issue I can easily delete the ap...

saved seller page completely messed

On both my Ebay stores the saved seller list has a new look with red circle with exclamation mark on left side, blue heart and 3 vertical Dots on right that do nothing and the seller cannot eliminate a saved name

Resolved! Pages are corrupt in FIREFOX. Disable Entranced Tracking Protection?

The main page looks fine, but when I go to an item for sale, the top of the page is covered with blue text, angled brackets (>), elipses (...) and check marks. The graphics below are jumbo sized. Text blocks are oversized and cut short. Basically, ev...

I RECEIVED AN EMAIL MESSAGE THAT READS THAT MY EBAY ACCOUNT HAS BEEN SUSPENDED BUT I DO NOT HAVE ONE

I RECEIVED AN EMAIL MESSAGE THAT READS THAT MY EBAY ACCOUNT HAS BEEN SUSPENDED BUT I DO NOT HAVE ONE.THE EMAIL READS THAT THE SUSPENDED ACCOUNT IS:batw_297@gmail.com I DO NOT HAVE AN EBAY ACCOUNT.

Seller requirements not met after selling on Ebay for 25 years! WHAT IS GOING ON WITH EBAY?????

I've been selling (and buying) on Ebay for 25 years and now I get the error message "Seller requirements not met!" I can relist my items; I can't finalize my drafts to relist my items and everything is a mess! Is anyone having the same issue? I calle...