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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Unable to Login on App “Something Went Wrong”

I have tried most everything but still not able to login on my app. I’ve updated iPhone software, deleted app three times and reinstalled and changed my password I am at a loss. I can login fine through a computer but mobile app super not working. An...

Offer glitch

I received an offer on Feb. 5 which expired on Feb. 6. It's still showing as an open offer to which I must respond but when I open it, it shows as expired. But I can't make it go away!

access denied

I have been getting "access denied" pages for anything ebay related links intermittently over the last 3 days. I researched the issue for user end fixes, and nothing so far has worked. Very annoying. Also annoying is the some 500 new offer lower pric...

Ebay not working on my Desktop. We Looked Everywhere Error or Where's all the Stuff? Error

Over the last few days I cannot access my account on my personal desktop. It works on my phone and any other computer. I can sometimes access my account for a brief moment but if I click a link or search something the website will return with We look...

Buyer paid but the money didn't end up in my total balance?

I had a buyer pay for 6 items on a combined invoice on Saturday morning February 18. On my selling page it shows up as a sale on that day but when i checked my total balance it is not there and when i looked at my transactions page it is not listed. ...

eBay search is not working correctly

It is 10:17 pm EST on Feb. 19, 2023 1. I have 198,000+ BUY IT NOW listings on eBay and if you type any listing title into the eBay search box, no search results appear. 2. I have several AUCTION LISTINS on eBay and if you type any listing title into ...

eBay has become VERY UNSTABLE!!!

Over the last couple of weeks, I keep sporadically getting the page the page shown below. This is the most unstable I've seen eBay in 20+ years....We looked everywhereLooks like this page is missing. If you still need help, visit our help pagesGo to ...

website just does not seem to work at all on my home network

at first i thought that maybe eBay is actually ongoing a maintenance as indicated in the main ebay homepage i'm getting.so i thought to myself okay that seems logical, i'll come back later.a day has passed and still the site does not seem to work, wh...

My shipping labels are printing the wrong way...horizontal instead of vertical......HOW DO I FIX IT?

My shipping labels suddenly have started printing in the wrong direction....THERE IS NO PLACE THAT I CAN FIND TO CORRECT THIS! I don't have time to start trimming every label......it seems that every time an ebay executive comes up with a new idea to...

Enough with the CAPTCHA!!!

Why every time I click on the Community link do I get a Captcha!? STOP ASKING ME TO IDENTIFY STUFF!!! I've been logging on with the same computer for YEARS!!

My Ebay selling summary not correct

I only have 9 current items on auction right now that are active, yet when I go to my "Unsold" items one of those listings shows up as Unsold because they say I ended the listing (but I did not). This item also shows up as being "Active" with 5 days ...

ANNOYING ! Shipping price from search list doesn't correspond to price inside item

Hello, I have a very annoying problem, in CAD and postal code set.Shipping price from search list doesn't correspond to price inside item.Item: https://www.ebay.ca/itm/202996149547?hash=item2f43836d2b:g:yZ8AAOSworxexBZ6&amdata=enc%3AAQAHAAAAoDUwMZM%2...

Promoted Listings Overcharged 2nd day

I have the automated suggest ad rate for all my items with a cap of 12%. When I look at my items it actually tells me that my cap is 12%. Today, like yesterday, I was overcharged!!!! 14%. Now, I know that many may say, but that is not a lot. If you d...

Resolved! stuck at "Provide your contact info"

Hello, I cannot complete the creation of my account, and when I reach the stage of providing information, the process does not complete when I press the continue button. I also tried to change the country code for the phone number, but I could not .....