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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipping Label won't print receipt even though I have "add receipt" is checked off

I always print my shipping labels with the receipt at the bottom of the page but today, I couldn't get the receipt to appear. I double checked my settings and the "add receipt" box is checked off. Did something change or is this a technical issue?

Sell Similar - Remove Images Not There

What Happened to the Remove Images when you use the sell similar feature. I listed this morning and it was there and working fine. As of 6:13 EST, 4/4/24 it's not there.

Photo editing

Did I somehow accidentally remove the white out option on photos? Is that something that eBay removed? Is it coming back?

Background color on my Ebay pages

I have somehow switched my Ebay pages to a black background with white letters. How can I get back to the standard white background with black letters?

Resolved! Can't revise listing

I've tried multiple times to revise a listing today (I was trying to change the shipping cost), and wasn't able to edit it at all. I even logged out of my account and logged back in, and still not able to edit. Anyone else experience this issue?

Super slow...churn...churn...churn

Nearly impossible to load Seller Orders Page...it goes into never-never land

Can't revise an item

Charity is not listed to receive donations from my sales

Jervis Public Library Association is listed as a charitable organization by eBay. However, when I try to donate a portion of my sales to the library, eBay does not recognize the name. How can we correct this?

Absätze und vernünftige Strukturierung bei mobilen Nachrichten

Wieso ist es immernoch nicht möglich bei der Benachrichtigung von Kunden über die mobile App einen Text vernünftig mit Absetzen zu strukturieren? Immer, wenn ich meine Nachrichten wohl strukturiert versende, werden die Absätze automatisch zusammenger...

No photos

Watch screen has no product photos just a ? Mark where the photo is to be How do I fix It.?

No purchases from 2024 are visible

I can't find any history of purchases made after the end of December 2023. Particularly, there are two different home alarm purchases (two vendors, same device) I made recently, which deserve positive feedback. I can't find them. Also, I bought a joy...

Bad Request Error When Trying to Get On Website

I can't even get on the ebay website. Every way I try, it just comes up with a bad request error, and a code that changes every time I refresh the page telling me to contact my administrator. I don't know what that means or who I'm supposed to be con...

Receiving emails regarding another members purchases.

I have been receiving emails from ebay regarding items purchased by another buyer for a long time now. Our email addresses are very similar. The only difference is that my email has a dot in it and his doesn't. I get several of these a day and would ...

problems with eBay and my internet provider

I am not able to get into my eBay account because for some strange reason eBay and my internet provider can't get their acts together. eBay says it isn't them -- my computer says it isn't it and that my problem is with my provider My provider Great W...