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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Super slow...churn...churn...churn

Nearly impossible to load Seller Orders Page...it goes into never-never land

Can't revise an item

I've tried multiple times to revise a listing today (I was trying to change the shipping cost), and wasn't able to edit it at all. I even logged out of my account and logged back in, and still not able to edit. Anyone else experience this issue?

Charity is not listed to receive donations from my sales

Jervis Public Library Association is listed as a charitable organization by eBay. However, when I try to donate a portion of my sales to the library, eBay does not recognize the name. How can we correct this?

Absätze und vernünftige Strukturierung bei mobilen Nachrichten

Wieso ist es immernoch nicht möglich bei der Benachrichtigung von Kunden über die mobile App einen Text vernünftig mit Absetzen zu strukturieren? Immer, wenn ich meine Nachrichten wohl strukturiert versende, werden die Absätze automatisch zusammenger...

No photos

Watch screen has no product photos just a ? Mark where the photo is to be How do I fix It.?

No purchases from 2024 are visible

I can't find any history of purchases made after the end of December 2023. Particularly, there are two different home alarm purchases (two vendors, same device) I made recently, which deserve positive feedback. I can't find them. Also, I bought a joy...

Bad Request Error When Trying to Get On Website

I can't even get on the ebay website. Every way I try, it just comes up with a bad request error, and a code that changes every time I refresh the page telling me to contact my administrator. I don't know what that means or who I'm supposed to be con...

Receiving emails regarding another members purchases.

I have been receiving emails from ebay regarding items purchased by another buyer for a long time now. Our email addresses are very similar. The only difference is that my email has a dot in it and his doesn't. I get several of these a day and would ...

problems with eBay and my internet provider

I am not able to get into my eBay account because for some strange reason eBay and my internet provider can't get their acts together. eBay says it isn't them -- my computer says it isn't it and that my problem is with my provider My provider Great W...

Listings & Sold Item pages on seller hub are non-responsive

I have been having this problem since Friday. Any ideas?

My active listing is not showing on eBay site

I have listed 12 items on my portal but only 4 items appeared on eBay site.

Suddenly all emails except eBay messages have stopped.

Before this problem arose, I used to get emails for the following:1) Seller messages me2) Seller sends invoice3) Purchase confirmation after payment for my purchase.4) Daily emails for my saved searches.5) Offers received. For the past 2 weeks, excep...

Random changes to my listing

I have been experiencing random glitchy changes to my listings, especially when I start a listing on my phone, and then open it on the computer to complete it later. I've had the asking price change, the shipping weight and size change, and most rece...

Descriptions disappear when listing new items

I spent up to 20 minutes writing a description..then when I scrolled the listing to double check everything, I came back and the description I wrote was gone, leaving only the title of the listing that eBay drops in as a default description. After a ...

Paid-Unpaid Item remains in my Purchase History display

Three years ago a seller was unable to deliver an item to me, and eBay refunded my payment. Since that time, whenever I review my eBay "Purchase History", the item appears, with "Awaiting Payment" and "Paid" both displayed. Double-clicking on the ima...