Report eBay Technical Issues
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hidden tracking numbers

Ebay has now removed tracking number visibility from the Purchase History page.There used to be an actual tracking number, that you clicked on to access the tracking progress. And could find using browser search. Now it is replaced with a 'Track Pack...

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User avatar by Adventurer
  • 3309 Views
  • 48 replies
  • 11 helpful

Video Not Showing in Listing

Listing: https://www.ebay.com/itm/305580428489 I have successfully uploaded a video to this listing. However, it does not appear in the image thumbnails in its usual 2nd position. Video is 25MB 1080p and satisfies eBays video upload guidelines. Video...

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Trouble with messages

I am having problems sending messages on the website version. I will type out a message, hit send, and it disappears and is not sent. It happened once yesterday, now today I have tried multiple times and my messages won't go through. Second, the mess...

User avatar by Rising Star
  • 325 Views
  • 5 replies
  • 0 helpful

Promoted Listings Advanced impressions are showing in the Promoted Standard report as "organic"

The "organic impressions" spike in the "Promoted Listing Standard" report correlates exactly to my launching the "Promoted Listings Advanced", therefore I have concluded that eBay is erroneously counting Promoted Listings Advanced impressions as "org...

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Home page vanishes when trying list an item

I've tried multiple times to complete a listing. Every so often it gets completed, but more often, the listing vanishes and most of the content is not saved in the drafts portion. Once you try to do anyting, the "we've looked everywhere page" pops up...

User avatar by Adventurer
  • 167 Views
  • 3 replies
  • 2 helpful
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