Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

CANT UPLOAD SCREENSHOTS !!

Once again, why try fix something that isn’t broken. The old app was fine now they release this new one and I can’t send screenshots or pictures to sellers. FIX IT PLEASE EBAY !!!!

BULK LISTING UNABLE TO EDIT DESCRIPTION

This has been down for me for several days. I have also opened a ticket.

The photo editing tool is not working correctly on Android phone.

The photo editing tool "remove background" feature is not working correctly on Android phone. It has been like this for a few days. It is removing your image to solid white and making the background solid black. It is working correctly on desktop com...

Sales suppression

Every single time I have a good day, the next day is lights out! It's never been as blatant as what I'm experiencing now though. Yesterday was 47 sales, 1100$ at 10pm everything stopped. I'm sitting here the next day at 7pm, with a whopping 3 sales a...

listings not showing main photo untill u click on listing but not all listings on mobile app

main photo not showing on mobile app on listings, but not all listings, just random listing, and a lot of them.

Items keep disappearing from watch list

I've noticed the last few days that items keep disappearing from my main watch list. This is happening in both of my accounts. It has been anywhere from 4 to 8 items at a time just disappearing. I have lots of items saved in my watch list in both acc...

Returns always print out a different different reason than I selected

For a couple of years now, when I have returned items which is rare, it almost never shows the correct reason that I had selected when I started the return. For example, on this one, I simply selected “didn’t like it” but the reason that shows up on ...

DARK MODE NEEDED FOR SAFARI BROWSER

I use the app when out and about and love the dark mode. However it is very stressful to use the browser which I use for listing my items as no dark mode. Can you please develop a dark mode for the website - compatible with Safari. This issue has bee...

Listing an item shipping and policy problems!!!

Is anyone else having problems with shipping on the app? I'm only allowed to use "policies" I've never used anything like this. It won't let me enter how I'd like to ship my item or how much I can charge for shipping. Also my preferences are all mess...

When listing item, the ITEM CATEGORY is not auto suggesting categories anymore based on the title ?

For years, when i created a listing and changed the title to the current item I was listing, the Item Category section would suggest a few categories and I would choose the most appropriate and they were almost always correct. For the past few months...

item nad return flow

I had a buyer open return request saying item not as described. When I went to see detail of the return the only options were provide an ebay label, provide your own label, confirm you sent a label.the options that have always been there to message b...

can't drag or drop photos

I am a very new user. I recently got a job to post listings for a seller. I am working on a Mac using Safari. Had a horrible time just trying to figure out how to access the site. Didn't realize I couldn't get an app on my computer like I can on my i...

GetOrders API failing with error code 2004

Since midnight today (8th April, 2024), the call to GetOrders RESTful API has been failing with the following error which means we cannot process any new orders placed today! Error1241Internal Application ErrorInternal Application Error2004ErrorReque...

Internal application error code 2004

Receiving this error when downloading task result file. The task gets created without any error and makes completed as well. When I download result file I get below in XML. Error1169Internal Application ErrorInternal Application Error2004ErrorRequest...

Resolved! Ebays auction countdown timer out of sync with reality

Auction of interest ending soon , go to watch list 13 sec left ? Oh great i'm not too late to bid, within about 3 seconds i click quick bid box choice , but error message pops up , bidding ended . Now this is more common than the timer actually ever ...