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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Signed out - please sign in again

Yesterday and today, when I'm trying to go to Performance, or Payments or anything like that, it's asking for my login info again - "let's Verify it's you" - which is does sometimes. But for 2 days, I put my info in, then my authenticator code, then ...

Active selling vs Passive selling

Hey there!So im located in Denmark and getting around 4-5 sales pr day, and im happy about that The thing is: 90% of my sales are going to USA. I've got Global shipping rates, and it's 5.99 usd worldwide. So i dont think shipping is the issue. Then i...

EBay is duplicating my messages I am sending to buyers

Half way through texting a customer message disappears and then it is duplicated and sent to customer ?

Resolved! Buyers can't pay for Ebay vault items - frustrating

This is now the 3rd time my account has run into this issue. It is a major problem at this point that Ebay is not addressing this issue well enough in my opinion despite my buyers and myself calling Ebay support numerous times. I don't know what to d...

Unable To List Anything On Ebay

Unable To list items on Ebay, When I hit the list button. The page wont load

Shipping Policy changing after selected

Is anyone else having trouble when listing an item with shipping policy’s? When I choose a shipping policy seconds later it’s changing the policy to something I didn’t create. I’m having this issue on new listing and when I revise a listing.

New Auctions System Won't Save and Saving Draft Won't Save Changes

I have done everything possible according to ebay customer service reps but for the past 3 weeks it has become almost impossible to submit a listing because the system puts 3 different messages on the screen saying the site is down ( 99% of the time)...

No longer getting emails from sales

Im new here and this is literally my first post in this forum. Has anyone else run into this issue where you no longer get any emails from making sales on ebay. All of a sudden a week ago i started to not receive emails from sales of items. Im not su...

Resolved! Cannot access Seller Dashboard (May 20 2024)

Heads up to other sellers: This page: https://sellerstandards.ebay.com/dashboard Gives this error:upstream connect error or disconnect/reset before headers. reset reason: connection termination Tried multiple selling accounts and multiple browsers. S...

No email notifications for my Saved Searches

I usually receive about 20 emails per day for searches I've saved and I often purchase newly-listed Buy It Now items from those daily email notifications. But it has been at least a week since I've received any email notifications for my saved search...

How to sign in, no passkey

I'm trying to log in. For the first time I have been asked about these Advanced Security Options. When I click skip, it simply puts me back to the main page saying that I've been logged out. I'm trying to log in, it never actually logs me in before b...

Giving refunds

Could someone humor me and explian why the ability to give a refund to a buyer has now become another unnecessary, complicated, multi step procedure? Sometimes when the eBay shipping calculator is on break, my buyers pay way to much for shipping, and...

Instant payout not working

Since 4/11/2024 I have been unable to get instant payout. Anybody else having this issue?

Editing profile reverts to my seller profile so I can't change my buyer profil photo

Howdy, I'm a long-time ebay buyer. I just became a seller and have a store profile. When I click on my buyer profile name to edit profile and change my photo, it automatically opens my ebay store profile. How do I change my buyer profile photo if it ...