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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unwanted translations

Hi, My first language is French so that’s how my interface is set in the iPad app. I have disabled translations though since my English is good enough. I noticed a problem though. For any search, the items in the sidebar are translated. Furthermore, ...

Manage return seems to have a problem.Can't add attachment and it won't allow you to submit a report

I am trying to report a problem regarding a particular return order - where the buyer sent a different product. The system doesn't allow me to attach images as proof, and if you proceed without attaching anything and submit, it says: Something went w...

Unable to purchase eBay certified products

Unable to purchase eBay certified products Unfortunately, this seller won't ship this item to NJ, United States. You can: It is impossible to order all certified products.

Ebay hasnt Responded to three months of Phone calls- what do i do next?

Hi- To cliff notes this and maybe someone in ebay will actually look into my account. but has anyone experience anything similar and what did you do to get help?A few months ago i was in a car wreck and didn't ship but did ship a few packages I had d...

New Listing Layout

Saw this on an item listing page....I'm sorry, but I'm laughing so hard right now, did a three year old make this redesign? Are these gaps supposed to be here? And why is nothing lined up, just placed haphazardly all over the grid?

"Where's all the stuff? Our homepage is down, but the rest of eBay is fine"

Where's all the stuff?Our homepage is down, but the rest of eBay is fine. We'll have it back up in a moment. Does anyone know what causes this and how to fix it? It started to happen to me in the last two weeks and seems to get getting worse. I get l...

Signed out - please sign in again

Yesterday and today, when I'm trying to go to Performance, or Payments or anything like that, it's asking for my login info again - "let's Verify it's you" - which is does sometimes. But for 2 days, I put my info in, then my authenticator code, then ...

Active selling vs Passive selling

Hey there!So im located in Denmark and getting around 4-5 sales pr day, and im happy about that The thing is: 90% of my sales are going to USA. I've got Global shipping rates, and it's 5.99 usd worldwide. So i dont think shipping is the issue. Then i...

EBay is duplicating my messages I am sending to buyers

Half way through texting a customer message disappears and then it is duplicated and sent to customer ?

Resolved! Buyers can't pay for Ebay vault items - frustrating

This is now the 3rd time my account has run into this issue. It is a major problem at this point that Ebay is not addressing this issue well enough in my opinion despite my buyers and myself calling Ebay support numerous times. I don't know what to d...

Unable To List Anything On Ebay

Unable To list items on Ebay, When I hit the list button. The page wont load

Shipping Policy changing after selected

Is anyone else having trouble when listing an item with shipping policy’s? When I choose a shipping policy seconds later it’s changing the policy to something I didn’t create. I’m having this issue on new listing and when I revise a listing.

New Auctions System Won't Save and Saving Draft Won't Save Changes

I have done everything possible according to ebay customer service reps but for the past 3 weeks it has become almost impossible to submit a listing because the system puts 3 different messages on the screen saying the site is down ( 99% of the time)...

No longer getting emails from sales

Im new here and this is literally my first post in this forum. Has anyone else run into this issue where you no longer get any emails from making sales on ebay. All of a sudden a week ago i started to not receive emails from sales of items. Im not su...

Resolved! Cannot access Seller Dashboard (May 20 2024)

Heads up to other sellers: This page: https://sellerstandards.ebay.com/dashboard Gives this error:upstream connect error or disconnect/reset before headers. reset reason: connection termination Tried multiple selling accounts and multiple browsers. S...