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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Suspended account

I don’t know why my account is i definitely suspended. I was a 150 star seller and I want to start selling again. Can’t you please help me?

Contact Seller not working?

When I click Contact Seller on a listing, I make it to the first screen where I can select a reason, but when I again click Contact Seller to get to the message compose screen, I'm instead taken to a blank screen with just the eBay navigation bars on...

After accepting an offer from buyer “ agtn “ the transaction gone into a “pending status “???

Nothing on my receiving nor sent but did have on “my pending “ via my messages.

Stuck in Loop as eBay is trying to "optimize" my searches

Very strange and frustrating behavior. Let's say I search for something (category sports cards) - first, eBay wants to optimize my search results which usually sucks and removes items I want to see. So there's your first point of feedback your optimi...

redirect to main page bug

I"m using firefox and every time for the past few weeks now, I get redirected to the main opening page on ebay. I have to page back to get to where I originally wanted to be. This is getting to be very irritating. I would have thought it would be fix...

Purchases not going through

I accepted a seller’s offer, checked out thru safari, paid with afterpay. Everything seemed smooth. Until I got an email from eBay asking me to checkout again. So I tried again despite already being charged by afterpay. This time I used PayPal. Trans...

Message not showing up in Classic view of Messaging but does in Updated version

We received a message from an eBay member that only shows up in the Updated view of Messaging (which we are not using because it does not meet our needs). It is missing from the Classic view. The only reason I knew to look for it was the copy of it s...

Unable to upload photos to new listings

Title is self explanatory, tried signing out and back in. Unsure what to do as I use mobile to upload

Issue with promotional sale

Another day on eBay, another issue it seems... I am currently running a promotional Extra 25% off sale on everything listed below $10 (no requirements). Today a buyer (from Australia if that matters) purchased several items (all listed below $10) dir...

US STAMPS

Why do i need to look at all catagorys when I just want to look at a catagory in US Stamps.Example. Collectible - Stamps - US - Plate Number Coils.When I punch in a Scott's number, everything in ebay shows up. It use to go strictly with the stamp num...

Message Problem upstream connect error or disconnect/reset before headers. reset reason: connection

My ebay messages won't open . I am getting this error message. upstream connect error or disconnect/reset before headers. reset reason: connection termination Anyone else having problems?

out of stock feature not working properly

out of stock feature disappears before you can click on it

Resolved! Advanced, Sold/Completed Items Search

Hey Gang, I have an issue I'm hoping someone can solve for me. When I search for Lyle Guitars, regular active auctions, it pulls those up fine. However, when I go to Advanced, and choose Sold/Completed, with Lyle Guitars in the Search box, all I have...

Resolved! Please be aware that UPS, eBay Send, USPS are experiencing issues at the moment.

I am trying to pay and print shipping labels and I am receiving the message "Please be aware that UPS, eBay Send, USPS are experiencing issues at the moment. We apologize for any inconvenience and if affected, ask that you try again later." When will...

Unable to list items or update personal information

I'm unable to list items for sale, when I try I get an error message: "We've encountered an issue on our end" Neither am I able to update my personal information (under "my ebay" > account) : "Sorry, something went wrong. Please try again later." I h...