Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to list my vehicle

Every time I press list it says “the package weight is not valid or missing. Provide a valid number for the wieght “ there is NO place to input the wieght!?? I have spent several hours trying to find a way to add my vehicle wieght. I am ready to give...

Nothing happens when I click on the send offer tab or my next page of listings??

I'm unable to click on the send offers tab, or even view the next page of my listings this evening. Is anyone else having this issue? How can this be resolved?

Resolved! I'm stuck with gallery view

My preference is set to listing, yet when I go to someone's store, their listings are in gallery view and I do not see where I can change that.

Unable to send offers

Along with the multitude of other issues; I now cannot send offers in bulk on the app. I put the percentage and when I hit submit it’s the wheel of death. Also noticed it makes the offer price $0.00 so thank god it isn’t going through. I’m not giving...

Resolved! The seller feedback now requires to rate the item

Which means I won't be able to give any feedback to sellers.

Accepted offer and sold disappearing buyer cannot see or pay

So I accepted offers and than the order disappears. If I go to messages the order showing pending but is still “ buyable” on my site and buyer does not see I accepted! They also cannot pay. I spent a while in chat with help and they say it’s a BUG an...

Return and refund

I have been sent a return label but cannot access due to technical difficulties. I ordered as a guest, and Ebay claims they cannot find my order even thogh I have received the package.

Resolved! NEW TAB

Why does ebay keep opening new tabs chrome and microsoft edge - how can I stop it as I now have about 20 tabs open

report

hola , con toda cordialidad solicito que me reembolsen mi dinero ya que el producto nunca llego a mi domicilio , incluso fue retornado y el vendedor me bloqueo y no se hizo responsable , quisiera comprar en ebay pero cada ves desconfió en que pasen c...

advance search not working

The advance search is not working. It wont carry the description over into the find item# / description field. The only way it will work is if you type it in. Before you just needed to press the advance search the description would carry over. Then I...

Resolved! Unable to update new payment card

Unable to update new payment card on eBay, it does not open the function when you click on add new card and account using a Mac laptop.Why is this eBay function not working?Have restarted computer several times.Changed password.How can I purchase as ...

Multiple copies of emails being sent

Today 8/14, I have been receiving multiple copies of emails - sometimes it's 3 and sometimes it's 2. Something like this happened a while back, but that time it was my emails being sent multiple times to buyers. Anyone else?

SCAN Form Won't Generate

For the past 4 days, I am not able to generate a SCAN form for my bulk shipments. The form doesn't generate at all. Help! Makes shipping a nightmare.

Jewlery listings category issues

For the longest time anything made of precious metals was to be listed in the fine jewelry category. Now, despite what the metal is, if it has a cubic zirconia as the main stone it has to be listed in the fashion jewelry category. However, no preciou...

Fixing an EBay problem on a wrongly issued defect

I recently was listed after 16 years of selling, as a Below Standard Seller, due to excessive cancelled orders. When I looked into it, I found that somehow I received 2 orders for a listing that only listed with a quantity of 1. So I informed the buy...