Report eBay Technical Issues

Forum Posts

Sorted by:

Resolved! The messaging system is down.

I tried to contact a seller about an item and when the box pops up there is no active area to type. Tried several different ways and no messages are working

Partial Refund rather than Full Refund Loophole?

What can I do?I purchase an item form a seller.Their description was wrong and the item was not as described. I told them I wanted a refund as soon as I got the item - before I could open a request for refund or return.The seller issued a partial ref...

SNAFU: I'm logged into somebody else's account with my email address

Hi! For about a month I've been getting weird email messages saying "welcome to eBay" and informing me about Air Jordans I'd supposedly been interested in, although I'm definitely not. I thought they were just lame phishing attempts until today I got...

I KEEP GETTING POP-UP ASKING ME TO PROVE I'M HUMAN

I have tried several times, today, to make a purchase on eBay, but I keep getting pop-ups asking me to prove I'm human. I loaded the most recent version of Chrome (which I always used for eBay), but I continue to get these pop-ups that do not allow m...

Orders not receiving tracking information and not being marked as shipped

I am having issues with my ebay orders not getting the tracking/shipment notification from Shipstation. This is resulting in several orders being marked as late and me having to manually copy/paste tracking details to mark orders as shipped. Shipstat...

eBay Research showing bad information

I did a search this am here is what i was researching 073168801789 upc and search that came up was *see photo** with most having free ship. I clicked to see was a seller really selling an item for 1.00 with free ship and the answer is NO. Nor was any...

Send Offers Item Count Discrepancy Actual VS Call Out Message

This has been happening all day. When clicking on the offers to send the page will say "Send offers on X Listings", and the actual item count doesn't match. I tried searching to see if anyone else had the same issue.For instanceSeller Hub Link said I...

Promotions not showing in search results BUG. Showed up once, disappeared after revising the list.

I just launched a Buy 1 get 1 50% off discount, and it is not showing up after I revised the list. Is it a bug? It is showing for other sellers.

Captcha Appears When Trying to View Feedback or Stores

Whenever I try to view a user's feedback or store, I very often get a captcha page that asks me to pick the "food that tastes sweet" or match a picture of a badly AI-rendered cookie. It's ALWAYS one of those two options -- I never see "match a bike" ...

item listed twice

Item # 286247650908 incorrectly entered. Active Item entered correctly

Dark Mode on eBay

Some store screens aren't visible using dark mode with Edge & Win 11. There is also some kind of fluttering going on under image previews. This screen is what I see on some stores. No pics under dark mode.

Item Location option missing from search results

I am seeing today that the option to refine search results by item location has disappeared. Save searches that used the "worldwide" item location still list items from all eBay sites, but I cannot turn it on for new searching, including those from f...

Sold Items Not Showing Under "Waiting for Payment"

I have noticed this a few times in the last several business days. An item that is sold does not show up in the "Sold - Waiting for Payment" field. The result is when multiple items are sold to the same buyer I am unable to create a combined item inv...

delete logo

I try to delete my store logo but for some reason I click on and i can't delete or change the logo. Before I would click on it and was able to change it. Would some one here maybe help me. thanks have a good day