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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

PayPal not entering tracking numbers and not able to manually enter

PayPal tracking is not loading from eBay shipping. At least a couple weeks ago, this problem started(for me) however after a couple days, I was able to manually enter eBay's ship tracking.Now the problem is happening again only its been over week, no...

How to get a clicked item in Favorite Searches to open in a new window?

Does anyone know how you can set your viewing options to open an item you click on in your saved searches as a new window? I have a number of saved searches that I look at every day. They appear as thumbnails images in a grid. But if I want to look a...

Return Policy Specification Error

I attempted to create a new listing, but recieved this error message, and also after each reattempt, despite having a default return policy already saved. My second attempt at a new listing(different item + listing format) resulted with the same issu...

Resolved! Listing Issues

Trying to list and when I type in the description the page jumps back to the top. Wow

Auction starting price $0.00

I come across this listing and on the search page it shows starting price as $0.00, but on the listing page it is correct. eBay item number:263250341420

Search list return failing

Returns to beginning of search list each time I view an item rather than continuing from point of view. How do I fix this issue?

Search for the items out of stock by description keyword in Active listings is not working

Right now the system doesn't return any search results when searching for the active listings using the search for a word in the description (not a title or anwhere else), which are out of stock. It appears to me, that even if I chose to look witnin ...

ended listings - removed - how to find again

Hi. OK, I'm not sure the title of the post is quite accurate so let me try and explain. I joined our company a month ago. Im new to eBay so Im learning as I go. Three weeks ago we had +800 Ended Listings. Now we have only +200. We learnt this is beca...

Where do I start.....

Photo upload issues - click on upload photos, go to my picture library, selevt photo, ok - nothing there, do same process again and its gone back to an old photo, try again - works this time - on the 3rd attempt Sell Similar issues - clieck on sell s...

pic not showing up when the item is opened.

for the past month or so we've had apx 5-7% ( 62) of our pic not show up in the listings. you can see the pic in our active list however if you click on the line item the pic no longer shows. i have had three different cases opened with out any ans. ...

Filter in cycling search returns error

When searching in 'cycling' for "bike" and using the filters to narrow down items by 'wheel size' I receive an application error message and no items are displayed.This is on the iPhone app.

Resolved! EPN earnings down to 0 for a week straight, something is wrong!

Hi, I've been using EPN since May 2017 with payments every month. But the last week my earnings suddenly went down to 0, its been a week straight of zero earnings now! I still get a lot of impressions 30 000-50 000/day, and 170-220 clicks/day (still ...

Print Label list is WRONG

Under Print labels and ship list is an item that has already been packed and shipped and ebay is marking as delivered! Do we get dinged when we don’t ship again? We end up having to call CS twice a week just to keep our items selling through all thes...

Deleting listings from my watch list

Every time I delete an item from my watch list (watching/sold) I am then returned to page 1 to the beginning of my watch list. So aggravating and annoying. This did not happen previously. Why?

Hate Overview Hub Program

I hate the new HUB system. This program is nuts. It doesn't work quickly and sometimes doesn't put things in chronological order. I relisted two items today because they didn't show up on my active list. When I was able to find a way to get back to t...