Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipping Service not working for eBay Motors category

After the category update, we started experiencing issues with shipping service for items under the eBay's motors category. I tried using the eBay's sandbox to add an item with identical specs but it doesn't let me browse for eBay motors category. An...

Problem saving searches with ampersand in the product name.

Apparently I'm not the only one with this problem. Have been trying to save a search with an "&" in the product name but after saving, everything after the ampersand is gone. The search works fine when manually entered but saving it causes the proble...

Created Promotions not showing on app

Usually when I create a sale, it appears within minutes on my eligible lisitngs on ALL platforms. Well today, the newest sale is NOT appearing on the app at all. On the classic site, the sale banner is once again at the bottom of the page, whereas ju...

There was an unexpected service failure. Please try again.

Hi. I have just changed my member ID and am trying to update my profile blurb to reflect this. Every time I try to save the new information I get the error There was an unexpected service failure. Please try again. I'm at a bit of a loss to be honest...

Can’t enter my shipping address

Hi there ... i made my ebay account and when i try to enter my shipping address it just didnt work, ( the bottom continue popping in and out without any action pr loading ) and there is no any message come out it just freezes, i try to use other lapt...

Variations showing up as out of stock

I have multiple listings that are showing up as out stock in the front end when they really in stock in the backend. This keeps happening to more and more listings. It is also happening to some of my best sellers and I am losing a crazy amount of sal...

Missing Items in Store Since New HTTPS store page - Seach Results

Since the HTTPS Secure Page came into play I have been having issues with active items in the store. Every way I sort has a different active qty. best match: 8069ending soonest: 8037newly listed: 8062Nearest: 8158 .... which is interesting because I ...

Tech support ticket ignored cannot list until it is closed

issue: shipping fields change on their own (to local pickup only/free overnight Fed Ex worldwide) among other things after on site for 48 hours, error codes of all kinds, numerical, payment fields, shipping fields.I have probably spent 60 hours on th...

Search filters missing on mobile app

Is anyone else having an issue with the filters missing on the mobile app?

We are having technical difficulties...

Every time I try and revise my listing to add photos, or just fix the price I added wrong, or add anything - it just says "We are having technical difficulties" and wont save... Ive tried Chrome, Firefox and Edge but still nothing - My listing has no...

Massage problem

About half a month ago i bought something form a ebay seller and the massages worked ok,I was able to get a response from the seller, and he responded to every single massage I sent. almost 2 days ago I sent a massage and still havnt gotten a respons...

Ebay error might cost us our Top-Rated Status

Ebay lists 7 of our items as "Uploaded on time but no carrier scan"We checked several of these and they were uploaded and scanned on time and in full compliance with our 1-day handing time. One of these items was shipped LESS THAN 2 HOURS after payme...

Since when Does e-bay Change to revise listing?

E-bay sent me a notice that I had 10 items that needed to be update to meet top rated status . So I went in to fix the listings to meet top rated status . Return policy , handing time . When I had finished with the revisions I find fees are attacted ...

technical difficulties

Anyone else getting this message when listing, relisting or revising?

Checkout was unsuccessful but debited from the account- item can't be seen in the purchase history

I just proceeded my checkout but at the end it said 'Sorry, we were unable to process your request. Please try again. You may need to retry your checkout' but to my surprice the money extra $2.04 and altogether $4.53 was debited from my account not e...