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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! BUY 2, GET 1 FREE, Not showing

The type for my promotion is not showing up on the product pages to inform buyer's of the offer.

Screen Shot 2018-05-03 at 4.19.12 PM.png

Promotion Banner moved again to bottom of Page

I just noticed today, May 3, 2018 that my promotion banner "FREE SHIPPING WHEN YOU BUY 4+" has been moved to the bottom of the page. Just yesterday, it was on the top. Anyone else having this problem. every month I am calling about this. Last month i...

store links broken on saved seller list

The link to all seller stores (where the store name is listed under their ID) on my saved seller list results in this error:!This page does not exist. Please continue to shop on eBay.However, if I click on view sellers items and then on their blue do...

German

By store is now showing German verbage in the search field.

Resolved! Store Photo is now suddenly HUGE! Help!

My store photo is now HUGE and takes up a good portion of the page. The 'On Sale' tab is missing also. Will the pic stay this huge? Is this a glitch? Do I need to edit the pic size now? HELP!

Is there an issue with the "Growth Recommendation" tab?

On my seller hub, under the "growth recommendation" it says I have items. So I click on it and go to the growth page and it says "We didn't find any listings for you right now. Please try again later." So what gives?

Unable to view active signed in sessions after eBay was illegally hacked

My account was illegally hacked a few months ago. I changed my password on a secure computer, and signed out the other sessions. It was hacked again, with no alerts from email. Ended up securing it, BUT I am now unable to view signed in sessions anym...

Can’t log into Outright- says website is not secure

So when accessing Outright thru seller hub on Ebay the url states : Warning website is not secure. Anyone know what’s going on?

No purchases in android app

I noticed yesterday I have no purchases in my ebay app. I made a purchase yesterday and today I received shipment confirmation notification,but when I open app and go to purchases it says "You don't have any purchases yet" !!! What's the problem?

Item Specific HUGE List and Free Shipping coming up as Default

doug@ebaytyler@ebayGood evening Gentlemen,Just curious, who let the new guy mess around with the Advanced Listing Tool while nobody was watching? (just kidding). Starting today, with item number 332627277985 and 332627285934, two things that I am awa...

Pricing/Revision Glitch still there. Not fixed.

I wrote about this a while ago, and even had some helpful correspondence with someone from eBay, so I cannot complain that we are ignored, but, alas, the glitch is still there.I find one of my listings says LAST ONE. This is incorrect. I have five mo...

Sent messages not working

Earlier in the morning my list of messages had disappeared, then it returned, but now I can not send messages. Someone else with this issue?

Unable to message seller/buyer

I have been unable to message seller for almost a week now and he is saying the same issue on his end. I was only able to find this out through a paypal dispute because I thought he was ignoring me. I was able to get messages to work through my iphon...

Saved search with + (plus) sign between each word

Hey eBay when are you going to fix this problem! It's been going on over a month. Does not put you to the right search! Frustrating as heck! Tried on 3 different computers , all the same.