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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to Contact Ebay Trust & Safety Department

Can someone please tell me how do I contact Ebay Trust & Safety Department? I can not find it anywhere on Ebay Help/Contact page. I need to speak to a rep from Trust and Safety Dept ASAP. I sell a custom made product with a registered UPC code. This ...

Ebay Bucks 10% In-App, 8% onsite will not activate

Ebay Bucks 10% In-App, 8% onsite which is only good for 8/29 - 8/30 will not activate. I tried to activate it from both my personal email and Messages and neither shows as being activated in Ebay Bucks... even though I tried about 10 times today.. Ju...

Could not add new option to a listing with variations

I have a lisintg with "Color" as a variation. Just got some new color options of the same item and I was trying to add them to the current color variation (I was able to do that before with all of my listings with variations). When I click through to...

Sales record NOT reflecting buyer invoice: SERIOUS PROBLEM!!!

Sigh...I consolidated two purchases and invoiced my buyer for USPS Express; here's my emailed copy: Afterward, I checked the sales record and this is what displays: Can eBay do ANYTHING right any more???

Screenshot from 2018-08-28 21-16-46-clipped.jpg

Screenshot from 2018-08-28 21-16-00-clipped.jpg

Newly posted listings not visible on ebay

Many of the items I listed yesterday have completely vanished - not visible in my store, not visible in eBay search - but internally visible to me when I view my own items? For instance - here’s a screenshot of the last 4 things I listed yesterday. O...

LISTING MANAGER IS STICKING YOU WITH THE WRONG PREFILL

PLEASE PLEASE PLEASE, I HAVE MESSAGED ABOUTR THIS< CAN YOU GUYS GET THIS FIXED IT IS AFFECTING SEVERAL OF MY LISTINGS>IT WILL NOT LET YOU UN SELECT PRE FILL> ENDS UP IN WRONG CATAGORY WITH WRONG PICTURES< IT IS JUNK.

Resolved! Stale message; "Your items are waiting in carts. Now make the sale."

Sometimes the item had already sold.Message from eBay "Your items are waiting in carts. Now make the sale" received Aug 28, item 283088766634 sold Aug 24th.This is not the first time.

Spam ads only on eBay

I keep getting this spam ad popping up, only on eBay. Anyone else?

my account which I have had has recently received selling restrictions. the unanswerable ebay email

Ebay states I have 2 questions to answer and I answered them acouple weeks ago! Still saying Unswered!!

Adding stock to out of stock listings on IOS ebay app

There is no option to add stock on out of stock listings anymore with the new update. This is horrible !

Not Receiving Sale Email Notifications

I'm getting PayPal payment notification emails, but not Ebay email notifications. I had this problem before several months ago, but I thought it was fixed.

Huge issue with late shipments and tracking updates

I am seeing tracking not updating on only some of my items on eBay, but every package was scanned and shows shipment on time on the USPS website tracking. It seems like eBay gets delayed tracking info from USPS which then counts as a late shipment on...

Tech issue #3- Global Shipping Program to Mexico

Ok, here goes..... buyer in Mexico asks me what it costs to ship a 3-4 lb package to Mexico. I am participating in the GSP, I have never seen a rate chart for it for the various countries, only lists of what countries are part of it. The eBay publish...

eBay notification iOS

Yesterday the app started to crash when I enter to notification icon, it shows a notification but I've read it previously, I uninstalled the app twice and I restarted the phone, please help

Mobile App listing issue

I just updated my mobile app on my iPhone. Unless I’m missing it somewhere, there is now no way to choose the duration of a listing. The one listing I did list through it listed good till canceled which I don’t want. Does anyone else have this proble...