Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Saved Search emails more broken than usual

Starting today, my Saved Search emails from eBay arrived with broken image URLs, which means that I can't see what the items are. I have attached a screenshot. This does seem to be an attempt by eBay to make the Saved Search emails mobile-friendly ag...

Tracking numbers

Tracking numbesr don't show on the Ebay list of purchased items, and sellers won't give it to me

Can't view photos in "new items today" listing

Tried to leave ebay corp feedback--"Tell Us What You Think" link is broken--goes to corp sign-in pag

I am trying to leave eBay feedback on the "Tell Us What You Think" link from My eBay page, and it takes me to the corporate sign-in page. Is it broken, or obsolete?

Resolved! Posting photos from Canon Camera versus posting photos from Android Phone

Could anyone give me some idea why an issue is occurring with my uploaded photos? I have a 5 YO Canon camera which I use for taking photos for my listings. I used to be able to upload the photos, click on the main photo in the listing and it would en...

SCAN Forms / End of Day Forms......

As far as I know the only way to print these within Ebay is with the bulk shipment option correct? If so, what the heck is going on here?!?!? Why are we FORCED to ship in that manner in order to get the form? Where's the logic in that? I'm sorry, but...

Resolved! Missing Store Categories !!!!

Store Categories are not showing up on my listings.Does anyone know how to notify eBay Techs about this problem?This will surely hurt sales.Is anyone else having the same problem?Thanks, Amy

No Sales !!!! 10/27/18

It’s been going on for about six weeks, slow sales and now down to 2 sales per week from two stores!!! EBay states everything is ok? I’m losing money! Gone from $3,000 month to $150.All my sales have been restricted to East Coast! I know something is...

eBay app crashing when listing.

I'm on Android using the latest version of the eBay app. Anytime I list an item the app immediately crashes. When I go to edit the saved draft from the crash, the app crashes yet again. Is anyone else having this same issue? Everythine was working fi...

Resolved! Ebay app - sudden issues October 2018

I’ve had the ebay app on my iPhone for a looooong time. I have done no recent iPhone nor ebay app updates and it started asking me for my username and password frequently over the past week. Now, I find all my saved searches are gone, yet all my save...

Resolved! Can't do a markdown sale, no Review & Launch button

From the Seller Hub promotions page, I select Create a Promotion/ Sale Event plus Markdown. I then select my % off and then the individual listings I want in the sale. After that, there is no button to push to go to the Review and Launch phase. There...

My eBay is getting easier and simpler to use -- NO IT DIDN'T!

While attempting to view/manage items I have for sale in the "active" section of"My eBay". A popup dialog appears, titled "My eBay is getting easier and simpler to use", and goes on to elaborate on changes that eBay is making to "My eBay".Within this...

Sign in not accepting password on one of my devices

I've been trying to log in on my tablet and it keeps saying oops not a match when I enter my password. No, caps lock isn't on etc. The first time I got a strange error page then the regular ebay password reject screen. I was trying to make a draft us...

Resolved! Cannot Print Shipping Label to United Kingdom: Jan 4, 2019

tyler@ebay or To Whom This May Concern: "We're having trouble printing your label.We had a problem retrieving the label. [Error: 9998]" I cannot print shipping labels to be shipped to UK, this morning.Have tried several times, but kept getting above ...

Are you being charged a fee for revising already listed items?

I noticed this over the week. When I went to revise a listing, it would tell me that fees are $.10 - 10 cents.I thought that is odd so I made 3 different revisions instead of doing all one for one listing. Somethings I wanted to change from the way I...