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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

System doesn't let me enter return shipment tracking number

This is great. I'm returning an item to the seller (no probs there), and when I'm asked to mark the return shipment as sent and enter the tracking number *provided by Ebay*, the message bounces and says: this number is already in our system.Net resul...

changing email wont work

have been trying to change my email address, i think ive tried years ago too and gave up. i get to the bit where you type in new email address twice then a new page opens and says enter verification code. but no message arrives, i have noticed that m...

Seller Dashboard Tracking Updated on time and validated is wrong

I have 47 sales from October 16-17 stating that the carrier did not scan even though when I checked the them, they all have updated scans and information from USPS. I'm not sure why this is going on but how can this be resolved?

Technical problems with Email and messages?

I just had two buyers contacting me, both messages received in Ebay messaging and my private email, both asking if I had received their messages asking me, one to cancel a purchase done by accident and the other asking to return a new with tags purse...

My eBay is getting easier &simpler to use stuck

Wont leave my screen stuck won't move can't do a thing.

Promotions Banner Again Appearing at BOTTOM of Listing

Hi all! I am noticing my promotions banners are again showing at the BOTTOM of listings, and no longer up near the top of the page (my understanding was that eBay decided to revert back to displaying the banner back at the top of the page from their ...

how can i stop the advertisements?

hi there(am i right or i need to change group?). i have this problem.

why are messages to seller no longer on purchases page on ebay ?

People sometimes message me about what time they are home etc to receive a parcel or any delivery arrangements.They are leaving messages at the checkout and they are not being seen on the sold page .What can I do ?

Missing Feature in my Seller Hub

In My Seller Hub missing alot of feature ???~~ Save Inventory~~ Automatic reply feedback

E-mail notifications for saved searches have stopped coming

Hello.....A couple weeks ago, at the account of a family member of mine who shares my computer suddently stopped receiving e-mail notifications for all of his saved searches on eBay. Then a few or several days later, the exact same thing happened to ...

Item not ending

Item counts down to 1 minute then resets to 1 hour?

Is anyone else not receiving Saved Search Emails?

This issue has been coming up once in a while but the last couple weeks I have not gotten a single email about my saved search items. I have tried re-adding them, adding totally new ones, etc. Nothing works. Anyone else having this issue? Any ideas o...

DON'T USE CLASSIC SHIPPING!!! IT MAY CHARGE YOU MORE!

As a seller, I have been clicking on the "classic shipping printing" option since I was used to that platform. I assumed it was correct but lately it has seemed like items were unusually high and much higher than I had estimated when listing items. B...

My listing showed up in sold search results, but it HASN'T sold...

I did a search for sold items on eBay to see what has been selling and found one of my own items showing as sold by ME a couple days previous. Only thing is... that item has NOT sold! Weird huh. Anyone have any clue what might have caused that?

Want dedicated button on "Report Item" page for "Suspected Fraud"

As it is now, to report suspected fraud we have to go through three large drop-downs on the "Report Item" page. If you're diligent about reporting (and thus helping eBay...) this gets tedious. And anything that slows a fraud report gives these scamme...