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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to Read Descriptions

For the past few days I have been unable to see the descriptions for items. Using the Chrome browser I get this error:"The webpage at https://vi.vipr.ebaydesc.com/ws/eBayISAPI.dll?ViewItemDescV4&item=254186731560&t=1554269367000&tid=10&category=31387...

A web page is slowing down your browser

For a couple days now, while only ebay pages are open, using Firefox, I've been getting this message: "A web page is slowing down your browser. What would you like to do? Stop it (or) Wait" Some ebay pages are taking a very long time to load.Anyone e...

Need a help on account suspension, ristriction

I notice some new account usually get suspension or restrictions please how to resolve this issue

Resolved! Thursday April 4th 2019 search result pages will not load after the 1st or 2nd page in 2 browsers

Cleared cache, cookies, ran 3 different malware and virus programs. Problem is not with my computer. Tried Firefox and Chrome since IE doesn't ever show all results in my category of search. Results are the same: after the first (or first few) search...

Fed Ex Internal error to the application

Unable to print Fed Ex labels for 3 days - "Internal error to the application" - No work-around found

Resolved! Cannot load pictures to new listings

I listed several auctions with no problem, then all of a sudden the photo loader started hanging up. I cleared cache, rebooted several times, tried both Chrome and IE. It's been a couple hours now and still cannot get photos to upload for new listing...

SECURE Connection Failed

Tried all day to access my account and would get the SAME MESSAGE OVER AND OVER and therefore never got into the Ebay website...Is EBAY having SECURITY problems..how many are experiencing the same FRUSTRATING problem? I was able to get onto the site ...

can not excess ebay.com

login issues

Since today morning I am unable to login from my iOS device and laptop. Can anyone tell me what's going on? I have couple of items waiting which I have to pay. :slight_frawn

Resolved! Contact form not working

I've been trying to find an email address to contact customer support to no avail.I did manage to eventually find a contact page (through a google search) but options are phone or be phoned.The link for the hard of hearing form is just a blank page.

Missing photos.

This has been going on for at least a week and is not resolved. I went through about 30 of my listings and 10 of them don't have photos. I have close to 600 listings to go through. Is this going to be fixed or not? Here's what I know. 1. Thumbnail sh...

eBay Customer Service

CAN SOMEONE DO SOMETHING ABOUT THE HORRIBLE CUSTOMER SERVICE ON EBAY??

Internet Explorer has stopped working

HAS TO BE eBay! I started having this problem a week or 2 ago. As a test I restored my system to over a month ago and no changes. Also, saw a question, How do you like our new page? layout?This only happens when Logged in, also if you go to https://w...

Resolved! Can't see recent shipping labels - temp glitch?

Hopefully just a temporary glitch - when I try to see August's shipping labels I get "We were unable to find any records matching your search"If I ask for 90 days I can see labels up until end of July.Same result either of my ids, same results differ...

Item Sold long ago show up in listing again

I know what I sold, but suddenly this month a few of sold item appear in my store till some buyer bought it than I know. Is ebay trying to list our sold item without we notice? Now I need to contact the buyer that I do not have that item. What wrong ...