07-09-2019 04:21 PM
I've been here since 2001 so don't provide me newbie advice on "how to hide an order".
I have multiple orders I can no longer hide using the "hide order" feature under the "more actions" tree.
- it doesn't matter if they are marked as "paid", "shipped", "feedback received" or "feedback left".
It's simply not working anymore, I can hide them while I'm on the page, but once I leave or hit refresh - they all come back to clog up my page.
I have 100s of purchases so this is more than an inconvenience, it's wasting my time and causing my page to load slower.
Cookies and cache have been cleared, this happens on CHROME and Firefox, I've logged out and logged back in as well.
07-09-2019 04:37 PM
You are not alone. Here's another thread, same problem https://community.ebay.com/t5/Technical-Issues/HIDING-COMPLETED-PURCHASES/m-p/29989082#M58674
07-10-2019 07:24 AM
Same thing is happening to me. The last order I received is the one I'm trying to hide. It comes back every time the page is refreshed.
07-15-2019 04:35 PM
same here. because i receive orders every day, i can tell exactly when the HIDE ORDER stopped functioning. i called to ask eBay's customer service about it after about 2 weeks of it not fixing itself on it's own. the representative had to go thru numerous people and databases to ultimately tell me that it was a known issue. but not an issue that she had heard anything about. a week later, it is still unresolved.
click HIDE ORDER on items that have been paid for, and delivered. they disappear. refresh, and they come right back. i have this issue on desktop windows, chrome, all 3 of my android phones. others mentioned similar on firefox etc. usually, not a terribly important thing. but when you have 100s of items on your pages or more. this can be quite cumbersome.