Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Promotional Items Containing Rules Not Being Automatically Added

Created promotion with rules, i.e., one of my store categories. When listing items in this store category, the item is not automatically included in the promotion, which it should be. Call eBay support which made the situation worse. The eBay support...

First class package weight error!

Whose brainchild is this one? The FCP max is 16 oz.

Bulk Edit or any edit when copy and paste important note

i was bulk editing my descriptions and noticed it wasn't saving and figured out why, after each paste if i tapped the space bar or did something else it saved and it would show the "saving notifacation" in background,thought i would share this,no pro...

No longer getting Email notifications. This needs to be fixed ASAP

There's a thread on another board, but thought I would bring it up here - it's a tech issue for sure.A bunch of sellers are NOT getting email notifications all of a sudden. For some it's been quite a while, for me...about 10 days now.I had a return e...

Ebay shipping labels

Is anyone else having problems with Ebay labels garbling the addresses. When I use bulk labels some wil come out garbled and some will not. I know it is not printer and everything else on label prints perfectly....its just the address. Any suggestion...

eBay makes Decisions on Ad Choice, not me

I opted out of ad choice as I did not want eBay posting ads on my Hotmail mail page. After a month eBay decides to reinstate ad choice without my input. eBay also discounts my BUY It Now listings to 50% and at times does not inform me. ebay has no re...

ebay glitches mean I cannot issue a refund

Back in October a buyer in Peru bought an item for me, which now after 45 days they claim has not arrived. The item was low value, so I naturally sent it with no tracking (I am UK based), hence my only options are to give a full refund, including shi...

how do I email ebay to report them to them

I bid on an item and I was already high bidder but it was at my max with an hour to go so I increased my max bid. Problem is that when I increased my max bid - ebay increased the price of the item at the same time and there was not another bid entere...

Can't message

I just put a purchase, which is pending payment, and I can't contact the seller. The request to the server goes on forever and then fails. I have no other means to contact the seller. This is a huge issue now and my purchase can be canceled.

I can not access my Messages

Hi:Someone is getting this issue?I click messages from MYEbay menu and it loads forever. Tech support can fix this issue? Thanks

UI Design - No back buttons?

I had taken a hiatus from Ebay for a time. Coming back, I'm surprised at how bad some of the UI has gotten. I'm not sure if this is the best place to leave site feedback, but the lack of "return to menu" buttons is disappointing. I have to click like...