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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Tracking numbers

Has anyone else had trouble with tracking numbers? When I enter the tracking number after the item is sold it accepts it, but when I have checked back later it says no tracking available. This has been happening since 15/10 but I have just noticed it...

Add to cart button not working for over a week.

I posted this over a week ago and nothing is fixed. Our customers can't add items to their cart in a lot of the sub categories in the ebay motors category. We have not had an order with more than one item in over a week and have been contacted numero...

Variation error at checkout when using app. Why doesnt EBAY warn buyers and sellers???

I am getting many buyers cancelling orders due to the pricing errors when they check out. Enay have told me they are ware of the issue for the last 5-6 days. Yet, they have not warned people about this. WHY??? Many sellers are losing trade/ sending w...

Resolved! Resolution Center does not have my item.

I need to open a case because the item has not been delivered and the seller hasn't responded to my message. It has been a week since I have emailed the seller. The item in question is missing from the resolution center.

Cannot Revise Listing

Hi, I Need to change EAN of my item but I can't get to the revision page. Instead, I'm redirected to the Bulk Selling tool, which in itself doesn't work, as none of my item's fields show up. This has been occuring since yesterday. I've tried differen...

CA Prop 65 Warnings NOT Showing up on Auctions

We are entering Prop 65 Warnings on products that the manufacture has placed the warning on. We enter the warning into the "California Prop 65 Warning" into the box in item specifics per the eBay Announcements from 8/28. It does not show up or put th...

Access issue Samsung galaxy

Unable to access EBay on Samsung galaxy s7. phone restarted. App deleted and reinstalled. Can't access direct thru web browser on phone. Site doesn't recognize user, email address....doesn't exist. Password won't work. No problem on tablet or compute...

Email to buyer

Is anyone else having trouble responding to a seller via email? I am receiving seller's messages but they are not receiving mine.

Check out not working.

Will not allow me to checkout my cart or Buy Now.

Time Left in watched items Not displaying properly again

Hey anyone else having this problem again? Instead of displaying the number of hours or minutes left for items in my watch list, all I get as of this morning is "TIME LEFT" No matter how many times I refresh the page or back out, etc. that is all I g...

Events and Offer notifications checkbox

Dear eBay Why do you continue to turn the "Events and Offers" back on even after I turn it off? This is a terrible practice on your part and you are doing a great disservice to your users. Please discontinue this very annoying practice!!!!!!

System doesn't let me enter return shipment tracking number

This is great. I'm returning an item to the seller (no probs there), and when I'm asked to mark the return shipment as sent and enter the tracking number *provided by Ebay*, the message bounces and says: this number is already in our system.Net resul...

changing email wont work

have been trying to change my email address, i think ive tried years ago too and gave up. i get to the bit where you type in new email address twice then a new page opens and says enter verification code. but no message arrives, i have noticed that m...

Seller Dashboard Tracking Updated on time and validated is wrong

I have 47 sales from October 16-17 stating that the carrier did not scan even though when I checked the them, they all have updated scans and information from USPS. I'm not sure why this is going on but how can this be resolved?

Technical problems with Email and messages?

I just had two buyers contacting me, both messages received in Ebay messaging and my private email, both asking if I had received their messages asking me, one to cancel a purchase done by accident and the other asking to return a new with tags purse...