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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Can't do a markdown sale, no Review & Launch button

From the Seller Hub promotions page, I select Create a Promotion/ Sale Event plus Markdown. I then select my % off and then the individual listings I want in the sale. After that, there is no button to push to go to the Review and Launch phase. There...

My eBay is getting easier and simpler to use -- NO IT DIDN'T!

While attempting to view/manage items I have for sale in the "active" section of"My eBay". A popup dialog appears, titled "My eBay is getting easier and simpler to use", and goes on to elaborate on changes that eBay is making to "My eBay".Within this...

Sign in not accepting password on one of my devices

I've been trying to log in on my tablet and it keeps saying oops not a match when I enter my password. No, caps lock isn't on etc. The first time I got a strange error page then the regular ebay password reject screen. I was trying to make a draft us...

Resolved! Cannot Print Shipping Label to United Kingdom: Jan 4, 2019

tyler@ebay or To Whom This May Concern: "We're having trouble printing your label.We had a problem retrieving the label. [Error: 9998]" I cannot print shipping labels to be shipped to UK, this morning.Have tried several times, but kept getting above ...

Are you being charged a fee for revising already listed items?

I noticed this over the week. When I went to revise a listing, it would tell me that fees are $.10 - 10 cents.I thought that is odd so I made 3 different revisions instead of doing all one for one listing. Somethings I wanted to change from the way I...

How many times do you need to report something to get a result?

https://www.ebay.com/itm/WALKAROO-XTREME-Steel-Balance-Stilts-with-Height-Adjustable-Vert-Lifters-by-Air/153049740181?hash=item23a279b395:g:hSwAAOSwBXhbFbBl I reported this for several months.Its not a ham radio amplifier. Whats ebay's problem? They'...

Unable to Escalate Case

I have an issue with receiving an item from a seller and I was given the option to escalate the case by ebay, and when I type in my request and and hit send I get hit with a "oops, there was an issue."now it's come to the point where eBay says they w...

Category searches

I can no longer search in a sub-category.I can search in a main category, such as 'Music', and the search parameters stay within 'Music'. But if I refine to 'Records' within 'Music', and search, then the search parameters revert to 'All Categories'.S...

Promotions Not Displayed In EBay Store Home Page

With the advent on the new EBay Store layout in 2018, the previous On Sale button adjacent to the Buy It Now button has disappeared. A customer has no idea if a promotion of marked down goods is running or not. It would be very helpful if a Promotion...

Tech "List an item" page problem. Please help?

Tried to list some items today (I am on FireFox in Windows & when I click "list an item" & go the the "What do you want to sell" page, I type in the box & the page goes fuzzy & locks frozen. I have deleted all cookies, cache & history, logged out, ch...

Feature Request to trinton@ebay

For carriers' flat-rate boxes and envelopes, add an additional data field to contain how many of that item would fit into the selected flat-rate box or envelope. The default entry should be quantity-one. Seller could then update that when creating th...

eBay Supplies Store Shows NO Inventory on Chrome

On my phone there are 17 results. On my desktop there are zero. I can find the items searching the item numbers, but not in their store. See atttached files.

Buy it now listings not showing in search or "see sellers other items"

I listed 33 items. Only the 3 that were auction show up. Yes, its been 3 days so more then enough time to index. The other 30 show up in my active listings but if i search verbatim titles nothing shows up. If i go to one of my listings in "my ebay" a...

Store catagories missing after removing vacation hold

Just took my store off vacation hold. Only 1 of 7 of my store catagories are showing on my item listing pages. This happens EVERY TIME I put my store on vacation and then remove the hold. I have to call to have this fixed EVERY TIME. I need this fixe...