Report eBay Technical Issues

Forum Posts

Sorted by:

Bar code on shipping label won't print.

I tried to print an ebay shipping label, but the bar code wouldn't print. I downloaded the .pdf for the label, printed it, and the area for the bar code was blank. I've never seen this before. The bar code appears normally in the .pdf, but it does no...

Shipping charge incorrect in item search feeds (shows very high, will turn off buyers)

This has been happening for a while and I don’t notice that it would be fixed… but when I search for an item shipping shows really high , then I enter the auction and it is a fraction of what showed in the list of items. New buyers might be spooked f...

No listing details are showing

I can see the the eBay home page ok, but when I try to click on any listed items I just see a page with an exclamation mark in a triangle. It has been like this for a few days now and is very frustrating. Same on both eBay android app and in Chrome b...

Can't find Live chat..

Anyone can help to find straight link to live chat? I know ebay trying to hide it from us.. Not sure why... https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid This link was working not long ago..

Is anyone having trouble with the Chat Assistant?

I keep getting an error message when I ask to speak with an agent. I have a big time issue with a return and I have an appeal but I am not getting any resolution on it. I keep getting this message:

Ebay Standard Envelope idiocrasy

We've moved this thread to the appropriate board, please click the link to find the new location.

multiple store promotional Offers ISSUES $$$ Charges

Multiple offers sent to me from Oct of 2025. 4 in total. used 1 for $200. no problems. Used a second for $150 no problems. Enable a 3rd one for $150 and I was charged for "clicks" . Called 'no help' customer service and was informed that the "promoti...

Multiple reports of missing 'Sell Similar' link on website

I will post several messages here. https://community.ebay.com/t5/Ask-a-Mentor/quot-Sell-Similar-quot-button-missing-from-DESKTOP-site-Nov-2025/m-p/35350881 https://community.ebay.com/t5/Ask-a-Mentor/What-happened-to-the-sell-something-similar-option/...

Send an offer procedure

It would be nice if the "send an offer" was updated with shipping variables. For example I had a buyer that wanted to negotiate a purchase of some $ off the item and they wanted to send a shipping label themselves. So I accept the offer and I go to m...

Umsold items no email

since last week why when item unsold does not appear in my emails anymorenow is a pain release 25 items

Another link to nowhere

Click on the "see request details" and takes you everywhere but there...been this way for awhile(months) just getting tired of stuff that fails to work.

Can not change my return address

Hi! I can not change my return address in eBay account

picture up loading

when i up load photo's is black?

Cannot Combine Orders...

Or manually add tracking for a combined order. The system will not allow two items shipping to the same address but ordered several minutes apart to be combined (the buttons are greyed out). I am also unable to manually add the tracking info to the o...

Screenshot 2025-12-25 at 12.15.44 AM.png

Updating info and addresses

I've been struggling with so many things on eBay but the worst for me has been dealing with the both pre-set questions and answers and the automated AI chat help. I'm not going to go into how it's been 6 years since I've had my eBay account active an...