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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Wrong item picture

Wrong item and /or when selecting sold comps. I can look an item up using the search or the camera fine, toggle to sold and everything is incorrect. Picture may be the item correctly BUT when you click on the item it's a different thing all together.

Search glitch - results repeating first page results in multiple browsers

I've been noticing a search glitch over the past couple of hours. When I search for something and click on the second (or nth) page of results, I am shown the same results as the first page. The same results keep repeating no matter what the search p...

Resolved! eBay pages keep freezing

eBay pages keep freezing, particularly when I search for an item in our own store it will come up with "page not responding". You can still move the page and the mouse cursor and go to different sites etc with no issues, but the eBay page you are on ...

unsold notices going to ebay messages

Starting today - 07/8/2025 - my ebay notices / messages is flooded with email of unsold items. Previously I had only received them in my emailAlso, on the ebay ap, it is difficult if not impossible to view an offer on my listing. I have to go around ...

Ebays phone number

Ebays phone number? found no response on this request

suspicious attempted sign in.

When I signed in this morning I saw the monetary details on my account have gone from GBP (£) to $. I did not alter any details to cause this change. How can I change it back to GBP (£)?.

Communications Preferences Delivery Format Cannot be changed (Text/HTML)

I always had my choice of format of the emails that I receive from ebay in Text-Only, as the HTML emails are unnecessarily huge in size and have way too much decorations. So a long time (years ago) I changed to text only and never looked back. Only o...

glitchy website prevents me from changing my location in account info

I want to put my country as Philippines, but everytime I click on it and change it to Philippines i am immediately asked to log in again. This doesnt happen when i choose another country. And when i checked my profile to edit the information elsewher...

ebay envelopes

Why does one have to go outside of ebay to get information about claims filed on loss of ebay envelopes, one does not have to go outside ebay to purchase them? They request your ebay email address, yet one never gets any information about the claim(s...

Trying to do "Sell Now" to copy another sellers listing instead add to my cart - Not Working

I found a listing similar to an item that I have to sell. Under the picture is the 'Have one to sell? Sell now' I click on sell now and it adds the item to my cart and wants me to check out.

Store Sale Page Not Advancing

My store's sale page for a 20% off coupon will not advance to the next page, no matter what I select for the number of items to be displayed per page. I have 96 items in this sale, but only 72 are shown. Here is a link to the page for reference: http...

All Drop Down Controls a Sugglish or non responsive. Hanging the browser

Click on any drown down like selecting a issue's number and you just wait and wait until the browser times out. I tried Chrome and Edge. Editing pictures is sugglish. It like all the 3rd party controls are timing out on the responses. They are eating...

Expecting ghosting

Just checking and answering questions and noticed the item in question that just sold shows the item with my feedback noted as usual HOWEVER between my actual shown feedback displayed (not internal total with repeat buyers) and the one shown in quest...

Why don't i have the cheaper canada post tracked options to send my packages out.

I usually send anywhere in US and Canada for $6-$7. Went to print label this morning and those options are gone and only gives UPS and other expensive CP options. It's 2-3 times what i charged client. Anyone else seeing this? (July 7th at noon EST).

Promoted Listings Destroyed My Store

On June 27th I tried PL for the first time, eBay recommended around 120 of my listings, so I added them and started it. The next day I decided to add another bunch of eBay's recommended, bringing it to about 235 listings total. 235 listings out of 30...