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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay Customer Support has placed the case on hold until Dec. 1 to allow time to provide additional d

I opened a claim and eBay has put my case on hold, they told me that I will receive an email requesting further information for the claim, but i havent received anything yet... Meanwhile the seller is contacting me from outside the claim, saying that...

Ebay Please Fix The Mark Down Manager it's 4th Quarter!

I have called Customer Service several times regarding the problems with mark down manager. This morning a weekend sale was supposed to end at 6 a.m EST. At 10:30 a.m the sale was still showing active. Finally at 11:30 the sale ended. At 11:30 a.m I ...

Notes to self vanishing again

A few months ago the text typed in "Notes to Self" was vanishing, then it was working again, and for the last few days the text has been vanishing again. This seems like something easy get right: save the text to the database. If there is a problem r...

Resolved! My 350+ listings remain "hidden" despite being told twice that the matter was "fixed"

Monday (25th) I got an email that my account was suspended because I listed a counterfeit item for sale.Within two hours, I had contacted the manufacturer who confirmed that my item was not counterfeit and he saidthat he had emailed eBay to correct t...

How often is "occasionally" ebay?

WHY do I have to continually 'verify' myself every. single. time. I try to log in? And fgs why are you using the old captcha stuff to do it?

Login security has just killed me.

I don't want any suggestions.. I don't want help..I don't want to fix the problem because I've done everything thats been suggested to me. I sold about a dozen items using 2 different selling ID's that I've used for YEARS and Years. 8 people paid alm...

Only 2 of my 25 listings are showing up in search!!!!

I tried searching with my keywords and on this device and on another that I am not logged into and only 2 of my 25 listings are showing up! HOW ARE THINGS SUPPOSE TO SELL! Totally losing faith!

We ran into a technical problem. Please try viewing your cart later.

i really already tired of"We ran into a technical problem. Please try viewing your cart later."not possible use shopping cart/after 20 or 30 clicks of icon maybe only one time i can viewing my cart/please fix it

Variations menu error with images

The "create variations" page won't load. I know my internet is fine. After I click "create variations" I get a blank page then I get a shield with a red X in the address bar. I click it and it says "insecure content blocked". I click "load unsafe scr...

Variations menu error

US Protectorates not implemented correctly on Shipping Exclusions page

https://www.ebay.com/ship/prf/excludeRegions There is a selection for US Protectorates (PR, GU, US VI, etc.) but the protectorates are also listed under International. Unchecked US Protectorates does NOT enable Puerto Rico. It has to be unchecked und...

Multiple Sale Item Purchases - Checkout System Fails to Generate Combined Invoice

Since Ebay changed their Seller Hub and updated their checkout system a couple of years ago all my customers who are attempting to purchase multiple sale items are finding that they cannot ask me for a combined invoice. Some have reported to me that ...

No able to see or respond to case. Support page just tells me to contact support!

I have a pending case but not able to see it due to error on the ebay platform. Also not able to contact Ebay support as the support form is broken and mocks me to report it to support! How to proceed. Please help

Our items are not showing up in search, even in search by store (screenshots included)

A co-worker reported an issue this morning as he was trying to assist a customer and found the items he was searching were not showing up as normal. He even tried setting it up to search our store directly, and was using search phrases found in our M...

search category reverts to ALL for every new search

I'm doing a series of searched for US postage stamps. I can set the search category to "1941-Now: Unused" and then enter a scott number in the search box and run the search. I then just change to a different scott number and when I run the search, it...