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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

2019 Infrog Update

greetings Inkfrog, BigCommerce & Ebay Tech Support, I was instructed to contact customer support regarding an ongoing issue I am having with listings that were created / approved / scheduled / and successful launched on Ebay. In my listing library, f...

Ebay promotes communication except in all of their emails?

Am I the only one that finds it odd, that for a company that is all about buyer and seller communication, dose not have a way to reply to the messages they send to their customers?

A mysterious $61.11 charge to my ebay account.

Hello all, Every 15th of the month my ebay bill charged then it resets to 0.00 like its suppose to do . except yesterday when a $61.11 charge was added . i have had no sales nor have done anything to accrue such a charge. maybe one of you can give me...

More messages from User's who can't buy from our store!

The past 7 days things have started looking off. We were having somewhat steady sales , not a lot but a least one or 2 a day. Now we are looking at only 3 days out of 7 with sales. We are looking at 3 days straight as of today with nothing and then a...

Ebay website is like an ancient long lost advanced technology

For quite awhile now, the ebay staff is kinda like in a dystopian era where an ancient civilization created the ebay site and has all died off. Now ebay is left with this tech that they have no understanding or knowledge of how to fix and maintain. I...

Screwed Up Multi-User Access, Which Screwed Me Over - Technical Team at Ebay Needed

- I run two businesses on ebay. My own, and my friend's. - When multi-user access first became available on Ebay, I got excited thinking it would be like Amazon has it. Where I can access the other account through my own account to print labels / get...

Image quality

Hello everyone!In our attempts to make better product listings and to optimize the presence of our eBay shop we are facing some difficulties with the photo quality.Some of the product fotos seem to be blurry and do not look very well. For example:htt...

Flickering images repeatly

So for awhile now whenever I go to look up items using the ebay app. The items for sale images will constantly be flashing over and over and wont stop. Tried uninstalling an reinstalling the app an still doesn't help. Anyone know why it's doing this ...

Cancel this order [Submit] button hidden on Cancel Order page.

iPad IOS 12.4.1 website, not App.After selecting reason for canceling the Submit soft key button disappears.After a couple of tries from different pages getting to the Cancel page with still no button, I clicked to the right of the Back button in a f...

Missing XXL and 1X in Women's Size Dropdown List

Need added to the Women's Clothing Drop-Down List the Sizes: XXL (this is used in Regular Ladies' apparel and is NOT the same as 2XL which is used in Plus Women's apparel.) 1X (this is used in Plus Women's apparel) Does anyone else have this problem?...

App not working

my App just stopped working. I have iOS and it’s up to date. My timer just sits there spinning with nothing loading. Is anyone else having this issue?

Refund failed

WHEN I WANT TO REFUND TO MY BUYER AND CLICKED THE BUTTON, THIS MESSGE POP UP EVERYTIME AND DRIVES ME CRAZY. There was a problem sending your refund to the buyer.To try again or to see what's wrong,go to Paypal.

Incorrect Sales Tax Collected

TECHNICAL ISSUE:My latest sale was for NY.The packing slip shows NY Sales Tax was paid for just the item.The buyer paid .94.-But the order detail page shows the NY Sales Tax as $1.34 which is the correct amount that should have been paid.This is corr...

Resolved! IE - eBay looks like 1998 again - anyone else?

Using internet explorer on this computer, co-worker on firefox and everything looks fine, but for me, let's party like it's 1999, because the eBay landing page seems to be:

store graphics are missing

My store graphics are missing.Also when I click my store it says that this page does not exist.I can get to my store by clicking nto an item first.Not real sure how this is affecting my sales.Please fix.Thank you, Amy