Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Trying to relist and edit an item, it won't save the changes?

So, I see they have changed the way you list items, again. I try to go and edit an item, and it won't save the changes. Plus, some of the buttons don't work. Like for selecting a shipping service.

Unable to delete messages under Inbox and Archive

Greetings, I am unable to delete my messages under both my Inbox and Archive. I keep getting an error message from eBay stating that something went wrong and to please try again later. However, this appears to be an ongoing issue. Any help that I can...

Marketing - Promotions - Create a Promotion - VOLUME PRICING

*I have a problem and a solution.PROBLEM:*Within the "Volume Pricing" set-up there is something that needs a re-think.*The little "check box" that says "Apply discount to single item only" makes no sense once the sale is running. BECAUSE even with th...

Order detail page doesn't balance, once again due to missing data.

Like several pages I could mention, the financial information is incorrect on the orders detail page. It doesn't display the discount given to the buyer making the totals out of balance. Once again, there needs to be a more effective QA process for p...

Combined items showing 1 oz shipping weight Combined orders manage orders awaiting shipment

brian.t@ebay This is going to get a little complex so I will try to break this done by instance as there is a lot going on here. I am having repeated issues were if a buyer purchases and pays for multiple items (more than 1 item) the shipping weight ...

Screen updates under Firefox

Platform: Toshiba laptop running Win8 with all updates installed. Firefox is most recent 64bit version. While looking at my Summary Page, I frequently use the "hover delete" option when reviewing my watch item list, particularly when checking expired...

email "review all results" button receive "err_connection_refused" error

receive my email via Outlook. The emails arrive with seached items pictures. Click on item in email it goes to that item... but when I click on the "view all results" button in all the emails I get this connection refused error: This site can’t be re...

yahoo mail account suddenly not recognized

HELP! my yahoo mail account which i also use for paypal payments is suddenly not recognized and cant access it despite several attempts to retrieve. does this mean i should change my email address for ebay in order to continue to recieve payments fro...

Sell link takes me to a blank page & Can't relist items

When I click on the sell link I get a blank page, and when I try to relist an item it wont let me add photos or a description, is anyone else having this problem today?

I archived a sold listing and it dissapeared. I found it in deleted.

I archived a sold listing and now it's gone from my sold list. I found it in my deleted items thanks to a helpful ebay member.So how do I archive a sold item and how long will it stay in archived?Thanks, Max

Bulk Shipping label process broken this morning

Have tried three times to ship multiple orders from my shipping processing bulk order label buy tool, it just spins and then goes blank. Broken. Wow ebay, just stunned at how broken everything is daily and weekly. No communication, no support. Guess ...

Processed Payment not letting me issue a refund / return

Customer needed refund on damaged item in transit (I am processed payment seller). Tried to issue return and then tried refund, both times got error messages. Called customer service twice, escalated second time, was a mysterious error no one could e...

Site Preferences / Buyer Requirements / Buyers with a negative feedback score

I was just glancing over the site preferences to see if there have been any changes that I may want to be aware of and possibly might want to change settings if defaults have been changed recently. I noticed a setting that may be outdated and perhaps...

Issues / Glitch With Editing Bulk Listings and Sell Similar

For the past week, I've experienced a glitch when trying to edit listings in bulk, both active and non-active. At first I thought I was trying to edit too many at once, but now I'm down to 25 (the min), and it's still giving me the "we've encountered...

Missing items from ended and not relisted page

How do I get these items back to relist, never had problem now shows zero items, which means all the work Idid with pics etc is gone and will have to redo, not right ebay!