Report eBay Technical Issues

Forum Posts

Sorted by:

“Payment initiated” When buyers have paid

On my end it states “payment initiated. “I used eBay message system to ask for payment and buyers have responded stating that they have paid however they see “payment pending”. payment is not reflecting in PayPal. this situation is on three orders al...

Automatic Listings Counting towards Promotions

Today I am seeing the weirdest thing when my posting are automatically relisted when the don't sell. Those items are being relisted but are counting as a promotional listing. Hence I went from 200 promotional listing down to 50 without relisting or p...

Resolved! Ebay Not Displaying Properly on My PC

When I pull up listings, they are distorted. Writing over the pictures, can't use the magnifier, it's a mess... What's wrong? I am on Firefox... Thanks for any help!!

eBay calculating inaccurate shipping cost when buyers purchase multiple quantities.

I have been having a lot of problems with how shipping calculates for buyers when they buy multiples of the same item. For instance, I had a quantity of 6 available of one item and shipping was in a padded flat rate envelope. A buyer bought all 6 and...

FIREFOX does NOT show listings in newest version. HELP US EBay!

The newest version of Firefox does NOT show listing's descriptions. I've noticed for a while now that my listings are showing as "UNDER PERFORMING"! Help us EBay! You are a powerful company and should have a TON of Leverage with many companies, inclu...

Resolved! When I log on to eBay from my laptop, I get a "tired of passwords, try fingerprinting" weird pop up

Hi..wonder if this is a glitch or something to worry about. For the last two times that I log into my account on eBay I get a strange "tired of passwords, sign up for fingerprint ID" on my laptop where I primarily use eBay. I've never seen this befor...

Resolved! Open Cancellations on Seller Hub AFTER Refunds Confirmed Credited to Buyers

tyler@ebay or To Whom It May Concern:Below are 2 cancellations (requested by buyer)1) Cancel ID: 5116081431 2) Cancel ID: 5116081353Two cancellations (buyer requested). Have agreed to these cancellations + the refunds were correctly processed through...

Bad eBay programing code

This notice pops up in items I am trying to revise.It also has been popping up all day as I try to list new things with the eBay listing template.It is popping up in two very different spots in the system.It has nothing to do with either my new listi...

My Ebay gift card that I just purchased says it doesn't have any balance

I just bought the card yesterday and it says that it doesn't have any balance when I use it at the checkout. Anything you guys think I can do. Already tired calling ebay but there isn't anyone there because of covid 19

Still cannot Rely to Messages

I thought signing in with Google Chrome would work- not. It has been a week ebay. Don't you think this is important?????

Saved unsold items in my draft and now I cant upload

Fingerprint id notice on signin...

Could ebay please stop asking me if I want to use a fingerprint id EVERY time I log on! Enough is enough!

ERR_TOO_MANY_REDIRECTS When Sending Buyers Updated Invoices

As of this morning, whenever I click the 'Send Invoice' button after adding in the shipping cost on an invoice, I keep getting the following error message: This page isn’t workingsignin.ebay.com redirected you too many times.Try clearing your cookies...

400 Errors in Chrome browser for Mac only on Ebay site...

First time using the community and I wasn't finding anything like Ebay site issues so this seemed the best fit.I get this error all the time only on Ebay: This page isn’t workingIf the problem continues, contact the site owner.HTTP ERROR 400 It comes...

can't seem to relist anything, yet can do shipping, etc with no problems

Noticed last night that it was taking a very long time to relist items. then, I just couldn't...looped forever. Assumed it was on my end, but I've been trying off and on the last few hours, and cannot relist. but, have no problems creating shipping l...