No option to ask ebay to step in and cant call due to Covid to get my return resolved

[stepzin-41]

I'm trying to return a product as the seller sent the wrong kind and I can not use them. They said they can either ship out the correct items or partly refund me. I don't want them to send out another as I've had to buy it elsewhere because this issue is taking so long to resolve. It has been more than 3 business days and I still don't see the option anywhere to ask ebay to step in. All of the previous responses to this same question were to call Ebay but I can't because of Covid (the number we called was not connecting us to any real people).

I need help and I'm extremely frustrated that this seller seems to think I shouldn't get all of my money back for an item they shipped in error. I offered to send the incorrect item back but I told them I'm not paying for return shipping. I haven't heard back yet but from their previous responses it doesn't seem like they'll accept that either.

[disneyshopper]

ebay has made some slight changes in the Returns process.  If the seller does not respond to the Returns Request by sending a prepaid shipping label for the item's return, try going back on day 4 or 5, and perhaps the link to Ask ebay to step in will then appear.