Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

My mobile app has changed

I always sell BIN for 7 or 10 days.Now I am suddenly only getting the option for BIN as good till cancelled!I do not want this version of the app - anyone experience similar? What do you do to get the old listing format back of having a choice of how...

Request to cancel a order from within the mobile app

Currently, the button to request a purchase be cancelled (when within the first hour) that is supposed to appear under the one to contact the seller is not present in the Android mobile app. Neither is it even available on the mobile website for some...

User avatar by Rising Star
  • 5662 Views
  • 1 replies
  • 4 helpful

How to stop Android from automatically updating your app

To turn updates on or off, follow these steps:Open Google Play.Tap the hamburger icon (three horizontal lines) on the top-left.Tap Settings.Tap Auto-update apps.To disable automatic app updates, select Do not auto-update apps

User avatar by Guide
  • 1153 Views
  • 0 replies
  • 0 helpful

How to rollback your app to a previous version

Sometimes an app "update" is so bad that you need to revert back to a previous version. Here's how to do that on Android.1. First you'll need to change a setting to allow app installation from Unknown Sources2. Uninstall your current app, making note...

User avatar by Guide
  • 2474 Views
  • 4 replies
  • 1 helpful

iPhone App unable to save watchlist

I have deleted all my old watchlist to ensure there’s capacity for new ones but today the iPhone app has an error domain and nothing can be added unto watchlist . I tried my husband’s Samsung phone android and his eBay app is working well .

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Can't start selling via the app

Hey!There is no option to start selling in the selling section, just can see what i am already selling(from PC).Any idea?

Relisted an item but still shows in unlisted AND listed?

Relisted the item. Went back to relist the next unsold item in the list and the item I’d just relisted is still there. I went to see if its listed and yes it is. Went back to the unlisted and its still there. I clicked it and it says that its listed....

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User avatar by Guide
  • 405 Views
  • 1 replies
  • 0 helpful

Item Condition Filter Issue

When entering a category during browsing, a filter for multiple item Conditions can be selected. The issue is once View All Results is selected, this filter clears. Then when applying the Condition filter again, only one condition can be selected. In...

Barcode scanner in app no longer works

I'm on Android and ever since the recent update I can no longer scan the barcode to enter the tracking info for my shipments. It just gives me a 2 second camera not responding then goes back to your sold page

Missing Store Categories !!!!

You update eliminated store categories for eBay store subscribers. When is this going to be fixed? I now have to save my listing as a draft and go to my pc to finish the listing.

Revise listing for good until cancelled

I have lots of listings that are good until canceled. With the previos version I had the option to easily revise the quantity. There is no longer an option to revise quantity once the listing runs out of stock. There should be a “more options” tab un...

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