Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Trouble ordering

Hello,I am unable to go from my basket page to checkout page. The cursor is constantly in a circle and will not load. Therefore I cannot order.It's infuriating.

App is no longer showing invoice (after update?)

Last week I bought 2 items from a seller & they sent a combined invoice. I payed & all was good. This week I bought 2 items from a different seller & after no response for 2 days, eBay sent a 3rd request for combined invoice. I got a message today th...

Filtering a search not working

Ebay has been a really great app for searching for vehicles I am looking for. Until about 8 months ago, I was able to search any year of the particular vehicle I was searching for. Now, if I select a handful of years of vehicles instead of all the ye...

User avatar by Rising Star
  • 405 Views
  • 1 replies
  • 0 helpful

Options list not working correctly on all listings.

When selecting options within a listing, it does not update the pricing. This is only on some listings, have encountered this on various items, different sellers so assume fault on app. Also found that when adding item to basket it has added first op...

Photos do not show in android app

I have used the app for a long time and never had any problems. Today, for some reason it does not show any photos, just a blank box where photos should load. Tried clearing cache, restarting and uninstalled/reinstalled. No change. Any suggestions?

User avatar by Explorer
  • 487 Views
  • 7 replies
  • 0 helpful

Tracking/purchases

It would be good if in the purchases section if you could search tracking numbers, so you can see which product comes up with that/those particular number(s)/letter(s)

Wrong currency when savning search

Hi. I live en Denmark and access the UK version of eBay. When I save a search, the currency that is associated with the price span is GBP or DKK, but when accessing the saved search later, it is shown in other currencies. Definetly not DKK, where DKK...

No Reserve search saving?

So using Safari or IE I can set my search for No Reserve, hit the save button and the No Reserve is gone and now I have to sift through 1000 search results with all the brand new vehicles set at $0.01 Start with a reserve on it. When I’m searching fo...

credit card

It not letting me update my credit card on file to new one and order anything with new updated visa card

Resolved! No sort by “ending soonest” or others option in filters.

Recently the iOS version on the iPad is missing the “ending soonest” or “just added” options, they are missing at the top of the page and not available in the filter options. This has broken the application use for me. I’m having to use the web versi...

User avatar by Adventurer
  • 658 Views
  • 8 replies
  • 2 helpful
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