Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

elizabethebay_0-1738693625546.png

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

eBay app not working with Android

E bay app stopped working a few days ago on all 3 of my android devices. Tried updating the app but can only use it on internet browser. It also keeps taking me into e bay when I have not accessed it which is annoying. Seems odd can anyone help

User avatar by Explorer
  • 711 Views
  • 14 replies
  • 0 helpful

App says +shipping on my listing but it is free

My sales are way down from last month and from last year and here is part of the reason why. I was looking at my listings on my phone last night and noticed that every listing says +shipping. Nearly 100% of my listings are free shipping. I type that ...

001.JPG 002.JPG 003.JPG

Can someone explain why any amount of time & resources are dedicated to “re-designing" the Active...

Can someone explain why any amount of time & resources are dedicated to “re-designing" the Active view in the Selling tab on iOS? With the new design, you can only see 2.2 listings at first glance.There's way too much valuable white screen real estat...

Automatic Relisting

eBay I am about done with you. No matter if I list on the app or list from my laptop, no matter that I make sure the box for automatic relisting is NOT checked, you all still relist it. Not only that, you have me accepting offers when I don't want to...

Wont let me pay

I've been trying to buy an item for 2 days now. Money is in my account and my PayPal is current. Still wont let me pay. Even tried using another card, still wont work.

Cannot see feedback

I cannot see feedback left by the buyer on the individual items. It is saying feedback hasn’t been received yet but I know it has. I have to go into my profile to view it with all the other items’ feedback.

E069DAA2-AC67-439A-A538-55AABC4A8E45.jpeg 215976AE-BB58-43A1-A60E-B832A99143A6.jpeg

"Just for you" notifications

I frequently get eBay notifications saying things like "Just for you: [x]% off [item]". However, whenever I tap the notification to see the item, there is no actual discount, or any indication of how to get said discount. The most recent example was ...

Resolved! The app fails without WiFi

Countless reports of this on here and online. For the record anytime I try to use ANY of the functions on your eBay app without WiFi, I get the attached error Error The internet connection appears to be offline (-1009) at the time this error message ...

Error type: 243012 - Barcode Scan

This error has been affecting the apps ability to scan barcodes since at least the 8th of November and is the 3rd time it's happened this year. The error message is: The query must have at least a keyword, category ID, EPID (ebay product ID), ISBN, e...

User avatar by Adventurer
  • 825 Views
  • 2 replies
  • 0 helpful

Item already selected

Hi When clicking on an item, when it takes you to it the selections like colour, size, etc use to show as none or no selection. Now it seems to pre select these. This then affects the photos that are shown of the item. Some photos have hundreds so in...

User avatar by Enthusiast
  • 401 Views
  • 1 replies
  • 0 helpful