Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Watchlist Folders not Visible on Mobile

On the desktop website, I went through the trouble to organize my watchlist into separate sub-folders only to find that I can't view these sub-folders on the Android app.... Is there a way to make them show up? App version is 5.27.1.2

Search / Find Not Working

I currently have 44 Pandora items listed. When I search for Pandora in Seller Hub on my computer all 44 show up, When I do the same search on the mobile app (version 5.27.1.2) only 25 listings show. What's up?

New Ebay app update 5.27 is the worse thing Ebay has done in years. Please offer 5.14 again

I am experiencing some major issues on the new app (5.27). I've always used Sell Similar to save time and it's worked without issues with previous versions of the app. Now this... 1. I can no longer edit the Item Condition. I can select "New" or "Use...

Giving up on eBay app - Sell similar is more difficult than previous versions

After trying a month ago to list from my ebay app as I've done easily and quickly for years and finding the updated app to be an absolute horror I waited until today to give it a try. Hoping it would be better. A few things seemed to be fixed but oth...

My EBay page closes down after 5 mins

Help please. Whilst using my IPad and IPhone, the eBay app closes its self after 5 mins of browsing.it is very annoying especially if I am watching an item coming to the end of the auction.

Refunded item still says PAY NOW in purchase history

What is wrong with this app? I’ve updated. Uninstalled. Reinstalled. So many times. App developer needs to fix this issue please soon! I have some items that have been refunded but still post as PAY NOW in the billing history. Also, please fix the pu...

Resolved! -1009 no internet connection error

Hi I have new iPhone 8 Plus and the eBay app keep giving -1009 error no internet connection. have uninstalled twice and still won’t go away. Help

Sort doesn’t sort

When selecting active listings and arranging the list by #watchers, it doesn’t sort them. also when you see ‘unanswered message’ you click it, it takes you to messages fair enough but then when you hit back, it doesn’t take you back to the listings y...

Can't login in iPhone XS Max

I can't log in since I changed to iPhone XS Max.The continue button in "2 step verification" is unclickable.

Categories filter not working, searching stores not working and add to cart function not working

The last couple of days when I go to a store and try to filter to specific categories the app does not show me any items even though I can see the seller has those types of items in their store. Now this morning the same thing is happening when I try...

Location Location Loacation

No I am unsure if someone will read this from Ebay, But get this, I wish to know where the item I am buying is being shipped from, I know its a bit dificult, for a techie to get their head around us mere mortals, but when I order something its becaus...

Error message in eBay app when I’m having a phone conversation while using my eBay application

Hello. I just got the iPhone XR and my husband and I realize that every time we’re having a phone conversation (we plug our headphones in, so we can converse while using other apps) our eBay app gives us an error message and we have to restart our ph...

App not working after update

I have a Google Pixel 2. There was an update to the app, and after that I could no longer search for anything. See attachment.I don't know if I should uninstall then reinstall the app and see if it works then. Or if there is something else I can do? ...

Missing Store Categories and Newly Listed sort

I really don’t like the new eBay app at all. It doesn’t allow the seller to post their item in their own store category. Also, you can’t see the new items posted in the order that they are listed. Instead, it shows everything by time. The new app als...

eBay app stuttering

Why does the app when scrolling through items start stuttering - also when loading the pictures it stutters as well - I've uninstalled and reloaded still the same When I close the app it works fine for about a minute then starts again and it's drivin...