Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Why is “leave feedback” still showing after I leave feedback?

I saw that “leave feedback” is still showing on some of my recent sales even though I know I already left the feedback. So, when I go to add it yet again, I get an error message telling me that feedback has either been left or it has timed out. This ...

iPhone XS Max STILL not supported

Everything is still in zoom mode making everything big and ugly. It’s been months now and eBay still doesn’t support this new size class. Please someone from eBay pass this on, it’s a critical issue. It’s a super easy fix on top of that.

No shipping options

When adding a post to sell the options of shipping service populate nothing. When you hit “shipment type: same cost to all OR varies by location” then it prompts to “Service” submenu, which then automatically swipes to a blank screen of no shipping s...

eBay app not allowing me to sign in.

I am trying to sign in on eBay app for iOS. Every time I try this, the screen of the app goes black. I have already contacted Apple support and even after restoring the iPad to factory’s settings the issue still persists. Can anyone help sort out thi...

App login issue on new iPhone XS

I got a new iPhone XS recently but I can’t log onto my eBay account with two factor authentication. The continue button for putting in your SMS code isn’t a hyperlink at all. It’s just an image of a button without being the actual button so i cant lo...

App Crashing IPhone XS Max - Cannot Open

I just switched to a new iPhone XS Max am unable to open the app. It just crashes upon trying to open it.

Pics rotated on iphone 5s

So, the pics are rotated when pics are taken. To fix and to try and stay productive I have to take all (rotated) pics, then close and fix on computer. For 12 pics it takes a couple of minutes to rotate them all, which is not a good use of my time. I ...

Clicking a new item notification on iOS doesn’t bring you directly to new item(s)...

It just launches you in to the Ebay app. Any way to fix that?

Stalight

Hello can you help me with my card is already registered but every time I go to buy where it says confirm and pay a padlock and does not let you change the billing information because it gives me the data of where it is going to be sent and I keep it...

I want 7 day duration back on mobile app

I have been selling since 2012 and have always had seven day fixed price listings. Now the mobile app has made it where you only can choose 30-day listings. Please consider changing this back as it is extremely frustrating. I don't understand why a c...

Es una injusticia la cancelación de pedidos

Compras un artículo y resulta que el vendedor se equivocó en el precio y te lo cancelan así nada más aparte te retienen tu dinero hay leyes aki en México que regulan esas cosas precio publicado se tiene que respetar así de sencillo la Profeco investi...

Purchases

All of my purchases are showing from almost 3 years back. They cannot be deleted. How do I delete them?

Saved searches don't work anymore on Ebay App for Android!

since a few days my saved searches don't work anymore in the app (i'm not talking about email or push notifications, i am talking about the app itself). I get no warning icon where something new is listed up and if i click on the saved search nothing...

iOS mobile app choose existing image feature does not work when contacting a seller/buyer

Choosing an existing image does not work in the iOS mobile app when contacting a seller/buyer. The permission to access photos is presented and confirmed and then the modal view slides up, but content never loads. Please fix!

30-Day vs. Good Until Canceled

I hate that I have to list my items through the desktop site on my phone to access the 30-day duration. Even if I try to relist an item in the app that was previously a 30-day listing, it becomes a "good until canceled" listing automatically. It's ve...