Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Mobile App is only showing the higher Priority Mail Shipping Price not the lower First Class Ship

Mobile App is only showing the higher Priority Mail Shipping Price not the lower First Class Shipping.This is putting buyers off my listings. Also, there in not a shipping choice.This needs fixing in the APP.The default should at least show the lower...

App Badged but no notifications

This is happening to me in Feb 2019 on iOS SE 12.1.2 - even when there is no notification and no messages in inbox, the little red notification badge still appears over the app icon on my home screen. When I go into the app, the notification badge sh...

Small packet USA air option missing

Small packet USA air option has disappeared on my app. I deleted and reloaded eBay app and this option is still missing. It still shows up on my computer but not on my phone.

Watchlist folders

On the .ca desktop site, there is a option to create folders in the watchlist drop-down menu. When the watchlist becomes too long, you can organize some of the items into these folders. The problem is, there doesn't appear to be a way to access these...

Cannot log on to eBay on iphone 4

Hi, all. I am going to be in sunny Florida for a while coming up... however, I will not have my desktop with me of course lol. So I was thinking i would bring my iphone 4 with me. I don't use it for internet, but today I tried to log in to my eBay ac...

Bug in mobile app postage

I changed the weight and package dimensions on my shipment slightly, and in the mobile app, it gave me a "discount" of $13+ and added that to the total. Where do we submit a bug report so ebay fixes this. I hate to have to log on my computer for some...

App choices

Just wanting to post some User feedback on the App which is imporrant according to Ebay !!!! Why can I not choice duration on the App,how many customers have been caught out by fees due to this feature ?? Why does the app automatically choose to acce...

Resolved! First class 14-16 Oz showing up as priority pricing

Not sure if this is a an app issue or eBay system glitch but ever since the pricing increase on Sunday from USPS, first class on the app from 14-16 Oz is showing up the same as priority pricing. ($7.35-9.30). Here’s a screen shot:

Automatic "Best Offer" being added to Buy It Now listings after some time the listing is active

I am selling Buy It Now only and not accepting any Best Offers. My items for sale, my rules, my fees.Dear ebay, how do you dare to change my auctions?

Update take away information!

You have taken away seller feedback! Why? To see if seller I now have to go to a computer to see this information! I now longer gave seller feedback until I get buyer feedback because to many sellers wait feedback but will not gave feedback to seller...

I HAVE OLD APP AND NEW APP... WHAT IS GOING ON??!!! SEE SCREENSHOTS

I just revised two listings. One listing was the new app and the other was the OLD APP!!! I have no idea what is going on with this ebay app stuff. What is going on? here are screenshots to prove what I am saying. Ebay, you are really trying my patie...

Resolved! Item description being deleted during listing...

At the same time the issue of shipping details being deleted when I’m trying to list an item started, my item description has also been disappearing after I go into detail describing an item. What I type in place of what has been suggested for me to ...

App closes when I attempt to do a search

My eBay app keeps closing when I am attempting to search. Please tell me there is a fix for this!

Resolved! description field erases but to preset

in last week a prefilled description has been given, fine.but when I erase it, do my own painstakingly slow... mine is erased , prefilled is added back. (the substitution is happening when I exit out of description section )most of the time. its excr...

Accept best offer

I don’t allow best offers on auction-style listings. The last app fix seemed to automate listing to accept ‘best offers’ so I had to manually deselect. I now discover that the app seems to override this. I have a listing ending this evening and all o...