Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Can't set Best Offer on Android app for BIN items

all of a sudden I can't set my BO on BIN items. whatever I put in it goes back to "No". have to go back to the website to put my item on sale. this is very frustrating. version is 5.30.1.2 using a galaxy s9.

Offers to Watchers Issues

I’ve had offers to watchers for about a month or so and love it. However now the only 5 it gives me to send to watchers has two errors, they either says “this buyer is no eligible for offers” or the others ones say “there are no eligible buyers for o...

Cant access purchased items

I can't access any purchased items. No picture appears and when I click on it nothing happens. I am unable to leave feedback

Drop price by $##.## and Relist button

I finally figured out that when I use this button to relist an item, it automatically updates my Best Offer to half of the listing price. I HATE THIS! But now, since you have FORCED us to use GTC on our BIN items, I won't be able to relist anymore. Y...

App won't stay logged in

I hardly ever had to sign in on the app until this week. Now it is making me enter my password every day on the app. Very annoying. What's the issue? I don't even see an option to stay signed in when I log into the app. Is this the new norm?

Resolved! FEATURE REQUEST - Please Add "Request Total From Seller" in Cart

On a laptop or desktop there is a "Request Total from Seller" button on the top right of the Cart. This is not available in the App. This causes a buyer to have to pay more shipping than necessary, then I have to refund the overage. I can't make ship...

App saving every picture i take with the app to my phone

I just noticed today that the app is now saving every picture I take with the app to my phone. I had thousands of pictures in my gallery in a folder called Ebay. Is this intended or a bug? It never used to save the pictures to the phone storage befor...

ANNOYING "PAID - SHIP NOW" NOTIFICATION WILL NOT GO AWAY.

I have a ANNOYING! pay now - ship now notification at the top of my ebay home screen everytime I open the app. Even though I already canceled the transaction and refunded the buyer. Screenshot attached, please fix it, I am using android 9.0 with ebay...

Landscape Mode <again>

I have been begging for this capability for a long time. With dozens of suggestions/ complaints in this forum alone, and that these postings date back several years, I get the feeling that this is a difficult feature to implement While I have run acr...

Landscape mode on iPhone

Hello Forum, I'm a frequent user of the Ebay ios app and i would like developres of said app (if they ever read these forums) to please, please re-introduce the possibility to view "item description" in landscape mode while using the app on an iphone...

Can't play Sound clips Android

Hi. I used to be able to play sound clips on my samsungs7edge mobile phone but I can't anymore. I like to here the actual sound from vinyl records before I buy them. Any ideas please.

Good Til Cancelled listings

Since eBay wants us to list our BIN items with an automatic GTC listing, which is totally absurd, we should all end our listings on 4/20 and see what goes up in smoke!!!

Cannot list on app

I am listing an item on the app now and I cannot type the price in. And also I counted and I had to fill out the item specifics 3 times before my selections finally stayed. Here is a screenshot of the screen where you fill the price out. I could not ...

Notifications on multiple devices

I’m logged into my eBay account on more than one device. I get notifications from eBay on one of them, but on the other, I don’t. I have notifications turned on on both.