Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

EBay Verify by App

Hi!When you authenticate using the application, a small message pops up that is easy to click on, secondly, the parameters of the client are not visible on one screen — ip address, operating system version, etc. Doubtful protection.

FEEDBACK ERROR. Can't leave feedback for a purchase on either the app or the desktop.

Can't leave feedback for purchases made via the app. Error message comes up: "Feedback error g (Trading.36)" Desktop: "Oops! Something went wrong. Please try again." Get this fixed because I want to leave negative feedback for a damaged item!!

Resolved! White background toast notifications

Hey everyone, after googling for a while I've only came across this: https://community.ebay.com/t5/eBay-Mobile-App-Android/Unreadable-Push-Notifications-Android-Lollipop-5-0-2/gpm-p/24256529 I'm using android 7 and have this exact same problem. There...

Resolved! Deleting sold items

Can’t delete Items under sold when people buy more then one from u ! This is frustrating to keep seeing them on their for weeks at a time !

Same 5 offers to watchers and won’t clear

Under the section in the app where it says “Offers to watchers” I’ve had the same 5 offers for weeks now. None of those 5 will let me make offers. Either it says something like “buyer no longer eligible to receive offers” or gives me another error. I...

Resolved! My account has been hacked

It looks like my account has been hacked! What can I do?

Resolved! Useless app for a good while

Been using this app for years but about 2 years ago after an update the function to make me listings revise listings barcode scanner etc etc are not even visible I thought this was part of the update some security measure that would be fixed eventual...

Items sold by best offer accepted do not display as sold by best offer accepted

Items sold by best offer accepted, do not display as such on the mobile app. There is no indication that the item was sold by best offer accepted and since there are no bids, it looks to me to be unsold. Attached is documentation from the mobile app ...

Excessive Multiple notifications from app

I bought a couple of items from a seller in Japan. He combined the shipping for me. When he shipped them out I got 26 notifications that my items were shipped.

eBay: Ask US for input BEFORE making changes

Dear eBay, Us sellers are watching the implosion of your platform with every new policy and software update. Instead of adding or removing features I suggest you solicit a response from the people that help keep you in business. Poshmark, etsy, Amazo...

No app for ios10/miserable 2fa

Ebay can you please post to apple app store an app for those of us with ios10 or earlier.will you please stop sending me these nagging emails about 2 factor identification. I'M NOT GIVING YOU MY PHONE NUMBER.

Image search

eBay will no longer let me search using images

Contacting clients after refunds

For, like, the 50th time of asking, could you PLEASE amend the app so that I can contact my buyer, leave feedback & mark an item despatched after I have made a refund. I can only imagine that you think I am intending to hurl abuse at buyers for 'forc...

Resolved! Downloading app

Any suggestions, I have done everything the troubleshooting section as suggested

If using ones saved search one is afraid to buy! Afraid to buy.

If using ones saved search one is afraid to buy! Afraid to buy. If you buy anything you lose the rest of the saved search? Should we not be buying? Try this: Save a “saved search” like “antique tools”. Wait a few hours. The search will save up everyt...