Mobile Apps

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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Image search

eBay will no longer let me search using images

Contacting clients after refunds

For, like, the 50th time of asking, could you PLEASE amend the app so that I can contact my buyer, leave feedback & mark an item despatched after I have made a refund. I can only imagine that you think I am intending to hurl abuse at buyers for 'forc...

Resolved! Downloading app

Any suggestions, I have done everything the troubleshooting section as suggested

If using ones saved search one is afraid to buy! Afraid to buy.

If using ones saved search one is afraid to buy! Afraid to buy. If you buy anything you lose the rest of the saved search? Should we not be buying? Try this: Save a “saved search” like “antique tools”. Wait a few hours. The search will save up everyt...

best offer on an auction item

eBay, you have really outdid yourself this time. I have an auction item, in which you put a best offer at half of the asking price, something I didn't set. I have complained about this in the past and you keep on doing it. I do NOT want a BO on any o...

Setting fonts size with eBay APP

I purchased a new iPhone XR & installed the official eBay App (5.31.0) and cannot figure a way to make text larger especially when typing or replying to messages. It seems crazy that I have a giant 6.1" screen and the text is so small I cant even rea...

Resolved! When taking pictures for a listing my zoom feature is gone

When I am taking pictures I can no longer zoom in.That feature helps because when I get to close with out zooming my phone and hand cast a shadow

Unable to change aspect ratio in new camera

O.k. Ebay, you have twisted my arm, I upgraded to the newest version, despite the fact I believe the new version is horrible. After the update, my search functions seem to work. Now, ebay has once again forced me to radically change the way I list it...

Link on selling page

Thanks eBay for the link on selling promotions instead of what it is for! Do some quality assurance for once!

There seems to be a problem.

I have tried buying two products on Ebay and it won't work at all. It keeps saying that I need to give in a credit card number or paypal account to connect, which I already have both. So I don't know what's up with this issue but I would love to have...

There seems to be a problem.

Android app barcode scanner doesn't work any longer with 2019 update

My barcode scanner, in the ebay app, on my android phone has not worked since I loaded the 2019 updates for the app. When I press the scan barcode option the little green box comes up but the system just looks but never recognizes the barcode. This i...

Resolved! eBay iPad app doesn’t refresh new items in Saved searches

eBay iPad app v5.31.0 has a recent bug. The ‘Saved’ searches have a blue dot next to them to indicate new items since the search was last viewed. But now, the blue dots persist even when I’ve viewed the new items. I open the saved search results and ...

Unable to use I haven’t received my item , can’t apply for refunds goes straight too oops there

Unable to use I haven’t received my item , can’t apply for refunds goes straight too oops there Seems to be a problem or just freezes

Issues with searching for items from specific sellers

So I've been having an issue with the android app recently whenever I try to look through items listed by a specific seller. Whenever I put a filter on the search, even just sorting the results, it limits the results listed to 40. No further results ...