Mobile Apps

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

App Cha-Ching Sound

Just did an update and the Cha-Ching sound is gone. Defaults to Verizon Alert sound.

Amount of watchers on listings are not being shown anymore

Hello. It has been a few weeks now and on listings the amount of watchers is not being shown anymore. This is vital for buyers and sellers as it distinguishes an item from being good or bad and more buyers get attracted if there is a higher amount of...

Notification wont go away

I’ve tried updating iOS, deleting the app and reinstalling it, disabling and re-enabling notifications. Nothing is making the ebay notification go away. It’s affecting both my ipad and iPhone.

5.38.0 photo quality issue images not being at least 500 px wide

I use the eBay ios App to take photos of my items. With the latest upgrade to 5.38.0 I have been getting an error message that my listing will not post. I have to go to the web version to find out that it's due to an image not being at least 500 px w...

Receiving offers on app update

Since updating my app, I’m having issues with receiving offers. I can no longer see how many people are watching the item when I pull up an offer. It no longer shows the history of offers I’ve received and sent for that item in the past. Both of thes...

Trying to List an Item and Can’t Select a Size

I’m trying to list multiple items on my app, but everytime I pick the size of the item, it disappears right after. I keep selecting the size and it keeps disappearing a second later. Since I can’t chose a size, it won’t let me list the items. I’ve tr...

App crashing

It’s been more than three days since I’ve been able to use the app and I can’t even RE-install it now. What is going on?

Listings only showing first page

In the community if you click on a persons ID and then listings, it only brings up the first page. If you click on the arrow to advance it displays no search results. iPhone 7+Can you please look into this. Thanks

Android App: Broken Search Results

(Update 5.38.0.14) When viewing an item description in search results, returning back to search results it takes you right back to the very beginning.

Notifications

Not all my notifications open in my iPad mini app. It will show I have a new notification and when I click on it nothing opens. Then I’ll check my Samsung phone and the notifications shows up I click that and it opens. IPad mini app has issues.

Purchase history won’t show in app.

Hello all, I’ve been having this issue on my iPhone XS Max, where I’m getting a error code of “ system error while reading purchase(s). (Request. MybExpSvcErrorDomain.1015) .. it’s been about 4 days straight now and counting, i’ve Restarted my phone ...

EBay app won’t load

Just did update and it won’t load from my cloud.

Charging cc twice, then releasing the next day

Ever since this updated some sellers have a yellow banner that is at the top of checkout page after you hit buy it now. My payment option is not showing and i have to route to paypal and then back to ebay to complete checkout, then it charges me twic...

Resolved! I bought and paid for something. It's been delivered, but the eBay app insists I still need to pay.

Screenshots attached. The app is the most recent version. I cleared the app's cache/data, and uninstalled/reinstalled the app. Customer support verified that I did indeed pay for the listing, but there's a bug with the app. Thanks for your time.

How can I get real time notifications for saved searches?

How can I get real time notifications for saved searches on my Android device and/or desktop? I wasn't able to find anything like this through my previous searches. Any help would be greatly appreciated.