Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Buy Now Button!

In checking my phone on my Ebay activity......I suddenly realized that the listingI am seeing has no "Buy Now" button or "add to your shopping cart".I called customer service and was told that the phone can tell whether you arethe seller or a buyer. ...

No you tube linjs

IT S IMPOSSIBLE TO OPEN YOU TUBE LINKS THAT SELLERS PUT IN THE AUCTION AS A AUDIO CLIP, EVEN IN THE BROWSER DOSE NOT WORK ON MOBILE FIX IT

Resolved! Drop price by $2 not working

On the Seller side, it suggests “May not sell - revise it” which takes me to an option to lower certain items by $2. When I chose the option “Drop price by $2” it says *Item Name* has be successfully revised. But when I refresh that screen, or look a...

Problem listing items of clothing

Hello I’m having problems listing items of clothing.Message keeps popping and reads:-‘Looks like something is missing.Please fix any issues and try again. The item specific Size is missing’ The word Size has suddenly disappeared from the section item...

Resolved! Payment function hangs and other problems

I’m on the latest IOS and when paying for an item the system hangs and does not give confirmation on occasion. The only way I know whether I’ve actually bought is via email. The system hangs frequently on search.Tried to search within an Ebay shop to...

App crashing on startup

When launching the eBay app, it hangs for about 20secs then crashes.

Shipping Label Invalid State

When i was ready to purchase shipping to print out a shipping label, I got the error message Invalid state. I verified both the sellers and buyers address with ”https://tools.usps.com/go/ZipLookupAction!input.action” and they were both a working addr...

App Cha-Ching Sound

Just did an update and the Cha-Ching sound is gone. Defaults to Verizon Alert sound.

Amount of watchers on listings are not being shown anymore

Hello. It has been a few weeks now and on listings the amount of watchers is not being shown anymore. This is vital for buyers and sellers as it distinguishes an item from being good or bad and more buyers get attracted if there is a higher amount of...

Notification wont go away

I’ve tried updating iOS, deleting the app and reinstalling it, disabling and re-enabling notifications. Nothing is making the ebay notification go away. It’s affecting both my ipad and iPhone.

5.38.0 photo quality issue images not being at least 500 px wide

I use the eBay ios App to take photos of my items. With the latest upgrade to 5.38.0 I have been getting an error message that my listing will not post. I have to go to the web version to find out that it's due to an image not being at least 500 px w...

Receiving offers on app update

Since updating my app, I’m having issues with receiving offers. I can no longer see how many people are watching the item when I pull up an offer. It no longer shows the history of offers I’ve received and sent for that item in the past. Both of thes...

Trying to List an Item and Can’t Select a Size

I’m trying to list multiple items on my app, but everytime I pick the size of the item, it disappears right after. I keep selecting the size and it keeps disappearing a second later. Since I can’t chose a size, it won’t let me list the items. I’ve tr...

App crashing

It’s been more than three days since I’ve been able to use the app and I can’t even RE-install it now. What is going on?

Listings only showing first page

In the community if you click on a persons ID and then listings, it only brings up the first page. If you click on the arrow to advance it displays no search results. iPhone 7+Can you please look into this. Thanks