Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

New update not saving payment method.

since the new update I have to select my payment method every purchase and its highly annoying

Resolved! Messages do not open on app , sent or received , through ebay

Spoiler (Highlight to read)Hi,My messages on will not open on Ebay app.Sent or received .I get the blue circle.Please give me a solution.Thank youHi,My messages on will not open on Ebay app.Sent or received .I get the blue circle.Please give me a sol...

The app ads

I was going to install your app but it says it has ads well if I'm going to spend money through the app then I don't want to see any ads I could understand if I didn't Intend to be spending my hard earned money so what gives why would you charge cust...

Live deliveries updates

Since the last update I'm not seeing any information on my deliveries if they've been picked up from the Post Office through myHermes tracking system

Resolved! Please fix the app

Very hard to answer a message or send a message take 1 or 2 minutes to open some costumer get frustrated. Fix it please Thank you

Advanced listings for android

How do i find the advanced listing option on an Android phone

Resolved! Messages will not open on first try

Recently when I try to open a message new or old it will not open. Only way to open is to close it, refresh the page and it normally opens on second or 3rd try. When sending message it does send, but it never closes the page and you have to manually ...

Hello. While I want to confirm a quote I received from you, the page does not go into the offer pag

Hello. While I want to confirm a quote I received from you, the page does not go into the offer page but immediately runs away from the app's homepage, it is very problematic because I miss deals. I would love to hear that the bug has been fixed. Tha...

App no longer showing total items at bottom

Since the latest update, the app no longer displays the total number of new items from a saved search at the bottom. It used to conveniently display at the bottom when scrolling through so you could see it at any point. Now it only shows at the top w...

What has happened to the summarized totals at the foot of the page.

I have noticed that the summarized totals are no longer visible at the foot of the page. In particular, on the “all orders” page. However, the same information is visible on the “archived” page. I have highlighted exactly on the attached screenshot p...

Re: "Unrecoverable Error" when trying to purchase using the App (Android)

In the appI get the error when I've got an item in the cart, I've committed to buy, and I'm tapping on pay now.

eBay app IOS 5.41 and 5.42

Is it just me but has the app completely gone mad !!! since there updates the filters don’t work correctly anymore for example search an item and default goes to Most popular, let’s say it gives you 750 results.. no change to lowest first it drops re...

Messages wont open

Hi I cant open any messages on my ebay app they just keep going round and round. I need to read and answer messages. This has only happened recently. Please help.

Messaging system is glitchy

The messaging system is glitchy! I can't communicate with sellers as the send arrow only appears about 1/4 the time. It also has trouble loading the messages received so I can read them. Sometimes I have to click back out of the message and then back...

Can i refuse my delivery?

I ordered an item on the 24th of March. The seller marked it as dispatched the next day and provided a tracking number and said it would be delivered in the 28th. Suddenly ebay then removed the listing stating it broke there standards. The tracking n...