Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Unable to "Sell One Like This" on android app

Please can you help me as I am unable to sell on ebay using my android mobile app? This is because I need to use the "sell one like this" feature in order to make my listing. However when I go to tap "add photos" the app turns from black to white for...

Sold items still in Active listing

I’ve had numerous amount of sold items that still remain as active listings. I’ve been having to manually cancel all my sold listings.

Resolved! Old purchases showing up

Still not solved, on my iOS 13.6 purchases from 6-7 months cannot be deleted on app or desktop. New purchases are able to be removed from history. Please advise.

Resolved! Ebay app missing from recent apps

Hi folks, Sorry if this has been mentioned before. The eBay app doesn't show when I select the recent apps button. I'm running Android version 6.0.1 on a Sony Xperia Z2 and app version 5.14.1.0. Thanks.

Ebay app is not showing me purchase history. Help!

It's been a day and my ebay app on android or IOS is getting both the same problem, I have tried to Uninstall both, erasing cache, restart and nothing. I'm getting the message showed in the picture.

Scanner

Why is the barcode scanner not showing up anymore. I still see the camera but not scanner?

Please add Custom Label SKU to the eBay app (Selling/Sold)

Hi, Can you please add the custom label SKU on the ebay app for iphone under the Selling/Sold tab under buyer's name. I would be very helpful to know the exactly number without having to open each item to check the SKU. When you have a lot to items t...

"Did not sell" status yet item actually did sell.

I wanted my auction end. It sold. Immediately the screen/status updated with "Sorry, this item did not sell". Yet, clearly it did sell.See attached screenshot. app version 6.4.0.12

Ebay android can't select multiple filters of Item Condition

https://community.ebay.com/t5/Mobile-App-Android/No-multiple-selection-on-Item-condition/m-p/28435503#M3628 Multiple selection of item condition is supported at eBaywebsite, but not in Android app. Right now, the allowed selection in app is Any condi...

Still can not buy from same listing if I have purchased from it before

As below the buy now or add to basket option is missing if I purchased from the same listing before on mobile app (this problem goes back to 2019 below) I have to add it to basket via desktop website to be able to buy it again https://community.ebay....

Lock filter being BYPASSED by sellers

Can ebay please finally use the same security for everything else they care about for themselves and for finance on the actual listing practices for sellers once and for all. The fact that sellers are able to bypass your filters and settings to the d...

Ebay app keeps crashing instantly after update

After updating my Note 9 apps my ebay app stopped working and crashing instantly on opening

Purchase history

Purchase history still won't delete even though i got a message saying it would be ok now.

Please fix collection notification not opening message (just says not found)

Please fix collection notification not opening message (just says not found) been like this for over a month now (not a phone problem does it on any phone) I have to open messages to find the collection ready order message

Havent received my prepaid order

I palced an order on an item Of 54dollar on 4 january and that item was needed to pe paid in advance so,i did through paypal,as my order was an international order .I was looking forward to it,i tried tracking it but it couldnt be tracked,the app sho...